Role:
Deliver a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.
Maximise rental income through proactive arrears management, debt advice, and court representation where necessary.
Manage allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements, and maintain properties to lettable standards.
Investigate and resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required.
Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations.
Maintain strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntary agencies.
Neighbourhood Officer – Housing Association – What You Need: