Job Description
We are currently recruiting for an Engineering & Service Manager to join the Digital Technology & Change Leadership Team in our Solihull office on a hybrid basis. As an Engineering & Service Manager at nPower Business Solutions (nBS), you will have the opportunity to shape and enhance our Product-led DevOps model. Your role will involve overseeing the delivery of top-notch IT engineering and operational services, ensuring seamless product development, deployment, and IT Service. We are currently undergoing a transition and actively seeking individuals who can support us during this period. These leadership positions will play a crucial role in shaping our new operating model, which is focused on adopting a product-oriented approach. nPower Business Solutions (nBS) is the E.ON Industrial and Commercial (I&C) sector of E.ON, a leading entity in the energy retail industry. With a revenue of £7 billion, nBS serves around 30,000 customers and 250,000 meter points, aspiring to become the top B2B energy supplier in the UK.
Engineering and Service Manager
Responsibilities include:
1. Leading engineering and service management functions aligned with organizational goals and product strategies.
2. Being a member of the Digital Technology & Change Senior Leadership Team.
3. Driving DevOps practices, including CI/CD pipelines, automation, and integration of new technologies.
4. Managing infrastructure services for scalability, reliability, and performance.
5. Collaborating with IT Product Leads to align engineering and service delivery with product goals.
6. Ensuring the delivery of operational services, including incident management, problem resolution, and SLA adherence.
7. Establishing and monitoring KPIs for engineering and service performance, promoting continuous improvement.
8. Building and mentoring a high-performing team of engineers and service managers.
Requirements:
* Proven experience leading engineering and operational teams in complex IT environments.
* Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence.
* Expertise in managing infrastructure and external partners to maintain service quality.
* Strong leadership and stakeholder management skills with an analytical mindset.
* Understanding of Agile methodologies and scaling across multiple product teams.
Desirable Skills:
* Knowledge of cloud platforms (Azure, AWS, GCP) and containerisation tools (Kubernetes, Docker).
* Familiarity with integration platforms, API management tools, and hybrid environments.
* Certifications in ITIL, DevOps Leaders, AWS Certified, or related fields are advantageous.
Additional Information:
* Our benefits include 26 days of holiday plus bank holidays, a pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and NI savings. Recognized with the Personnel Today Reward, Recognition and Benefits Award 2022.
* We are recognized for our family-friendly and hybrid policies, earning Double Recognition at the Personnel Today Awards 2024.
* As the only energy company in the Inclusive Top 50 UK Employers (ranked 8th), we are committed to diversity and inclusion.
* Support for disabled applicants includes guaranteed interviews for candidates meeting minimum criteria.
* We offer development opportunities through inclusive talent networks, learning resources, and skill-building programs.
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