About this role
Contract administration is a key role in operational delivery at RGE Services.
As a Contract Administrator, you will report directly to the Administration Manager.
Job Purpose
Proactive – Takes on tasks to support the team in delivering operational excellence
Conscientious – Finishes tasks to a high standard with the bigger picture in mind
Collaborative – Works to support administration team colleagues to ensure positive outcomes
Transparent – Models the RGE values in all interactions with colleagues and customers
Main duties and responsibilities
As a Contract Administration within the Customer Care team, you will:
• Undertake contract administration support for either Fire or Electrical contracts
• Prepare and provide client updates through portals and Sharepoint as needed
• Handle incoming phone calls ensuring they are managed correctly
• Ensure timely and accurate completion of the timesheet process
• Scheduling appointments
• Collation of contract data for the Contract Manager for use in complying with client KPIs
• Filling and distribution of engineer diaries
• Attend client meetings as a representative of the contract team as required
• Work with SMT and the Contracts team to drive forward the company’s H&S strategy,
modelling RGE values whilst ensuring compliance with all required training, auditing and
reporting to ensure positive outcomes and a supportive culture
Experience & Skills
• Demonstrable previous experience in administration and supporting team members –
experience within a similar technical environment would be desirable
• Experience of executing exceptional delivery on contracts, ensuring customer service
excellence and contractual compliance.
Please send CVs to Chloe@rgeservices.co.uk