A bout the brand: Join our Honda Cars team at our flagship Chiswick dealership, representing one of the world’s most trusted and innovative automotive brands. This is a great opportunity to work with advanced vehicle technology, including hybrid and electric models, within a skilled and supportive team. Key role responsibilities; Meet and greet our customers in a polite and courteous manner both in person and on the phone Arrange for customers vehicle to be booked in for work to be completed Have a clear understanding of the customer’s needs, correctly interpreting the instructions to complete job cards/repair orders Inspect vehicles with the customers beforehand, then again after work has been completed Assist with planning the forward capacity of the workshop, liaising with all relevant departments Monitor all work to ensure that it is completed by the times required Ensure our customers are kept fully updated with the progress of their vehicles, and works to be carried out To seek, record and communicate authority for any extra work required Cost the work and raise invoices, and take payments for work carried out Promote and Sell Service Plans Experience, skills and attributes; A full UK driving licence, is essential Experience of working within a service department is preferred, however, candidates with a strong customer service background will be considered. Full training, will be provided Outstanding communication skills, both in-person and on the telephone Proficient IT skills Previous experience with DMS systems, e.g., Kerridge, would be an advantage Be committed to providing the highest quality of service to customers A self-starter who is able to work under their own initiative, multi-task and achieve deadlines through exceptional time management High level of accuracy with excellent attention to detail Strong Organisational skills and the ability to follow processes We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and experiences. This dealership is part of Norton Way Group, part of Marubeni Corporation. We represent brands including Honda, Kia, and Chery UK, and are proud to be Great Place to Work Certified (2024).