The team leader for the clerical officer team within the waiting list is an essential post. They update and action the rota for day‑to‑day support of the wider waiting list team, cover reception, manage sickness reviews, annual leave and special leave requests, appraisals, probationary reviews, and ensure all medical records and paperlite packs are requested, prepared, and available prior to elective surgery. The role also involves updating desktops and SOPs as required, organising and delivering training packs to all new starters, and filling in rota gaps.
Responsibilities
* Communicate with staff from other departments, external clients, patients and their families, providing both routine and complex information (including confidential data) when on reception.
* Prioritise own work, make judgements regarding, for example, annual leave requests to ensure the clerical officer rota is covered.
* Plan and prioritise day‑to‑day work commitments and the Clerical Officer Rota to guarantee coverage of the service.
* Perform basic clerical tasks: retrieve and prepare files, produce and issue standard letters, distribute incoming and outgoing post, and photocopy.
* Provide non‑clinical advice and information to patients, clients and relatives.
* Implement policies and propose changes to practices and procedures for the area.
* Work independently within defined policies and procedures, managing own workload.
Benefits
* Access to the NHS Pension Scheme, including a lump‑sum and pension for dependants.
* 27 days holiday rising to 33 days, depending on NHS Trust service.
* A variety of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, via the Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* Extensive learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; we pursue excellence. Our values support a diverse workforce that is truly representative of our communities. We welcome applications from everyone and collaborate with our Staff Networks – including Race Equality, LGBTQ+, Disability and Carers Networks – to increase diversity. If you need an accessible application process, please contact yhs-tr.recruitment@nhs.net.
Armed Forces Friendly Employer
We hold the Gold Award from the Defence Employer Recognition Scheme and actively promote SaBRE – Supporting Britain’s Reservists and Employers. We support all Defence personnel, including with employment application support.
Note: this advert may close early if a high number of applications is received; the official closing date is Tuesday 31 Mar 2026.
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