Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
As a result of an internal promotion ,we are looking for an Operations Manager to play a pivotal role in overseeing and optimising our client operations, ensuring seamless service delivery and fostering strong, long-lasting client relationships.
In this role, you will be coordinating across various departments, driving process improvements, and implementing best practices to enhance overall client satisfaction.
This role is a hybrid position where you will work from our Aptia Glasgow office, as well as from your home address.
What you’ll be doing:
Lead, coach, and motivate team members to meet event delivery targets using effective practices and adherence to policies.
Ensure processes are followed and improved to maintain best practices, enhance efficiency, and boost client profitability.
Continuously improve service quality through controlled process enhancements and effective SLA management.
Set and achieve client performance targets by creating and implementing team plans.
Maintain a forward planning schedule to balance resources with demands and manage daily workloads to meet national targets.
Monitor project income, manage resources, and align headcount with client needs to optimise profitability.
Handle monthly/quarterly billing and ensure additional work is billed according to contracts.
Manage the team's expense budget.
Plan and manage resource capacity to ensure smooth service delivery and adjust for workload fluctuations.
What we’re looking for:
Strong operations management background within a Pensions Administrationenvironment.
Experience with client-facing service delivery.
Budget and client profitability management experience.
Experience with client revenue generation and fee negotiation.
A strong people manager with a track record of developing high performing teams.
Experience managing and implementing change.
Pensions knowledge is desirable.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
About Us
Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.
With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
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