3 days ago Be among the first 25 applicants
Company Description
We are a values-driven business with an ethos of doing the right thing at the heart of all we do. Our company values of Teamwork, Honesty, Quality, and Passion are embedded in our everyday working style. We are a relaxed and informal business, but we are serious about what we do and how we achieve results.
We source and make premium seafood products, and we are a leading supplier to major retailers throughout the UK and Europe. We track 100% of our production and use the most advanced technology to guarantee it. We put our people at every stage of the supply chain and source from our committed partners who all share our vision for sustainable supply.
We love creating new recipes that inspire new products.
Job Description
Management of customer complaints, including investigation response and reporting. To drive high product quality standards at site through taste panel and complaint improvement initiatives supported by the QA Manager.
Tasks may include:
* Complete customer format KPI reports in an accurate, timely manner.
* Create and maintain work instructions for all task-based requirements within the Quality department.
* Support Technical Management and the QA team with administrative tasks and improvements to ensure QA systems are compliant with required third-party audit and customer code of practice standards.
* Provide accurate, timely Quality Assurance KPI data daily, weekly, monthly, including trending in a visual format to enable the site management team to assess food quality, safety, and legality.
* Assist in the digital journey moving from hard copy paperwork to electronic documentation and record keeping.
* Provide cover for the Quality Technicians during periods of absence or sickness.
12 months fixed-term contract.
Our Mission
To deliver the best-quality seafood, with trusted provenance and good value, in a way that's honest, straightforward, and ethical.
Our Values
Teamwork: Cooperation / Support / Trust
Quality: Consistent / Responsible / Innovative
Honesty: Challenge / Openness / Respect
Passion: Excellence / Enthusiasm / Can-do attitude
As a behavior-driven business, our competency framework is heavily behavior-weighted. We believe demonstrating these proven behaviors daily will help us develop into an even more successful business.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Quality Assurance
Industries
* Administrative and Support Services
#J-18808-Ljbffr