Summary
Our client is looking Customer Liaison Officers provide essential administrative support in processing case work from initial customer enquiry through to maintenance of project, at a pace, quality and cost that meet customer expectations and business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public..
Key Responsibilities
• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings
Key attributes
• Excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software
Benefits
• 25 days holiday plus Bank Holidays (pro rata)
• Hybrid working (After full training is complete)
• Childcare vouchers
• Flexible benefits programme
• Highly desirable employer contribution pension
• 3x life assurance
• Onsite parking - not guaranteed First come first serve (residential parking nearby)
• Health cash plan
Hours: 20-25 hours per week, across 5 days (Monday-Friday) hybrid working avaliable
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson