Job Description Job Role Holistic Therapist Location Essex Position type Permanent Salary £12.40 per hour plus commission Role Summary The UK’s first purpose-built detox and weight loss retreat. Within our brand new, visionary, state of the art retreat facility, we will provide our guests with expert support, including progressive fitness facilities exercise, yoga and mindfulness classes, cryotherapy, spa treatments, specialist raw food and juicing, and pool aerobics to help them to make positive lifestyle changes quickly. Responsibilities Provide and maintain high standards of Spa therapy/beauty treatments, including massage, facials, waxing, manicures and pedicures and any other therapies Maintain, equip and lay out treatment rooms out according to standard. Keep storage areas tidy and maintain orderly storage of all equipment and products. Use and maintain equipment in accordance with procedures. Monitor stock levels of products and report shortages/out of date products immediately. Maintain up to date knowledge of fees, promotions, treatments and products and promote services to clients as instructed by the Spa Manager. Ascertain and maintain client records and reports, including basic medical history, allergies etc., and make appropriate assessments/recommendations for therapies and treatments based on information obtained. Constantly demonstrate a dedicated and caring but professional approach when providing services to clients, including dealing courteously and effectively with all client requests. Proactively anticipate clients’ needs where appropriate, maintain a positive attitude and observe confidentiality of client details at all times. Receive complaints in a concerned and courteous manner, and report all complaints to the Spa Manager immediately. Maintain up to date awareness of fire, health and safety and security policies and procedures and ensure compliance at all times. Handle emergencies and report incidents and accidents in line with these procedures. Requirements Beauty Therapist Level 3 or equivalent 1-2 years of experience in a customer service role. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Ability to maintain a professional and positive demeanour under pressure Benefits 1 week close down over Christmas for all staff Discounts on stays & Spa Days and products for yourself, friends & family Employee of the month winning a free stay for two 50% of weekends off Free Cryotherapy Sessions On site gated parking Ongoing training & development Christmas party