Overview
Service (Call out) Engineer role at Orona
Orona’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.
Role location
We are looking for a Service Engineer in Glasgow, Scotland.
Summary
Responsible for carrying out regular maintenance service visits to lifts and equipment within the allocated area. During normal working days, attend lift breakdown callouts within the contractual response time, carrying out small repairs where capable. Advise Supervisor/Call Centre if unable to solve. Build excellent customer relationships with all clients on the route, with extra attention for clients with warranty lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Be an integral part of the regional 24/7 standby/callout rota.
Responsibilities
* Carry out regular maintenance service visits to lifts and equipment within the allocated area.
* Attend lift breakdown callouts within contractual response times; perform basic repairs if capable.
* Develop and maintain strong relationships with clients, including those with warranty lifts to secure ongoing service contracts.
* Provide client ownership information to Head Office when available.
* Participate in the regional 24/7 standby/callout rota.
Requirements
* Experience in the lift industry.
* Lift maintenance: able to complete basic service and maintenance requirements for most types of lifts.
* Customer focus: ability to build effective relationships with internal and external customers and meet/exceed expectations.
* Health, Safety and Environment: understands risks and HSE aspects of the role and proactively implements procedures.
Benefits
* Competitive salary
* Company vehicle
* 25 days holiday + bank holidays
* GP24 service – unlimited access to qualified GPs 24 hours a day, year-round
* Orona Rewards scheme discounts with over 800 retailers
* Training and accredited LEIA and LITS qualifications
* Eye test vouchers
* Overtime opportunities
* Awards for long service
* Competitive sick pay
* Recruitment referral scheme
* Life assurance
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Industries: Industrial Machinery Manufacturing
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