Facilities and Events Assistant
Reports to: Venue Services Manager
Location: Dundee
Salary: 13 - 13.50 p/ h
Working Pattern: Full-time, site-based (no hybrid working)
Occasional evening/weekend work may be required to support events and reception cover.
Job Purpose
To provide multi-functional support to the Venue Services Manager, delivering high-quality customer service to staff and visitors. This role involves reception duties, administrative support, event coordination, and ensuring safety and compliance across the site.
Key Responsibilities
1. Customer Service & Performance
* Deliver excellent customer service to site occupants and visitors.
* Follow company procedures and meet performance targets.
* Ensure compliance with health, safety, and environmental standards.
2. Training & Development
* Share knowledge and mentor team members.
* Attend training to enhance skills and contribute to team performance.
3. Quality & Audit
* Conduct audits and maintain high standards of service delivery.
* Resolve customer complaints efficiently and professionally.
4. Innovation & Improvement
* Contribute ideas to improve service delivery and working practices.
* Gather and share feedback to enhance customer satisfaction.
5. Safety
* Maintain high safety standards for staff, contractors, and visitors.
* Conduct safety and security audits and follow up on outstanding issues.
Core Duties
Reception
* Welcome visitors and staff professionally.
* Manage visitor access, inductions, and room directions.
* Handle calls and manage the visitor system (Robin).
Administration
* Maintain documents and reports using Microsoft Office.
* Act as first point of contact for emergencies and first aid.
* Manage maintenance and IT/AV requests.
* Maintain compliance folders, notice boards, and meeting rooms.
* Process access badges and building-related post.
* Update recharge sheets and standard operating procedures.
Events
* Manage event bookings from enquiry to invoicing.
* Coordinate room setups and catering.
* Liaise with clients and ensure smooth event execution.
* Arrange transport and act as key contact during events.
Person Specification
Essential Skills & Competencies
* Excellent communication and literacy skills.
* Strong time management and organisational abilities.
* Proactive and able to use initiative.
* Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint).
Qualifications & Experience
* Minimum HNC/NVQ/SVQ Level 3 or equivalent.
* At least 2 years' experience in a customer-facing role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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