Fresh Commercial Insight Executive - Business Partner (C4)
About the team
Join the Customer Insight team - a collaborative, forward-thinking and highly engaged team that partners closely with commercial, marketing, digital and retail colleagues. Together, we tell compelling stories through data and research, influencing decisions that improve customer experiences and deliver meaningful business outcomes.
More about the role
As an Insight Executive, you will support Insight Business Partners/Managers to deliver high-quality, actionable insight across Commercial. You'll turn varied data sources - customer feedback, primary research, financial and market data - into clear & commercially relevant narratives that help the business drive decisions.
Day-to-day, you'll build strong relationships with your stakeholder group, working collaboratively to understand priorities and shape the research and insight needed. You'll support end-to-end projects, from briefing and managing agency partners to analysing results and presenting insights back to the business.
This role is hands-on, diverse and highly visible. You'll act as a customer champion - always looking for ways to elevate customer understanding and proactively identify opportunities that support growth, improve experience and strengthen brand performance.
More about you
Curious, proactive and show a strong passion for customers - bringing a deep understanding of their emotional needs, behaviours and motivations.
Ability to spot knowledge gaps & highlight opportunities - you have a naturally analytical mindset, with the ability to handle large datasets, spot patterns and synthesise information from multiple sources. You're commercially aware and comfortable challenging assumptions to bring clarity and focus to complex problems. You understand research methodologies (qualitative and quantitative) and are confident working with agencies to deliver robust and impactful insight.
Strong communication - you take data and turn it into stories that resonate, influence and inspire. You'll also be highly organised, able to prioritise ruthlessly in a busy environment and work to tight deadlines without compromising quality. Relationship-building will come naturally, and you'll be confident working with stakeholders at different levels, using insight to shape thinking and support better outcomes.
We don't require any specific qualifications, but you'll have relevant, demonstrable experience in roles involving data, research or insight. Experience with customer data sources (such as Nectar or similar), or market data (Nielsen or Kantar), would be beneficial, but is not essential.
Essential criteria
To be successful in this role, you must be able to demonstrate:
• Ability to build effective working relationships with stakeholders & confident to influence broadly across the business
• Think proactively and work in a hypothesis-led way to break down complex problems and land action focussed answers
• Ability to plan, organise and prioritise work to meet tight deadlines across multiple concurrent asks
• Ability to analyse large and complex datasets and translate findings into clear, actionable insights
• Excellent knowledge of Excel and PowerPoint to present insights clearly
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