Join to apply for the Product and Data Analyst role at Goldenline Contact Center
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Join to apply for the Product and Data Analyst role at Goldenline Contact Center
You love data. You know that 'product setup' isn't about assembling flatpacks. You get a strange thrill from tracking down anomalies in spreadsheets. This might be your next job.
This business is one of the UK's biggest providers of home appliance protection plans. When someone's fridge dies or their washing machine packs up, they sort it. Quickly. Without nonsense.
Behind the scenes, the systems, products and pricing structures are finely tuned and they need someone like you to help keep it that way.
And yes, you'll get hybrid working
After a proper training period, you'll be trusted to split your time between home and office. You just need to prove you're up to speed. No clock watching. No micromanaging.
The Job
You're not just crunching numbers. You're managing the CRM. Auditing product data. Making sure every single warranty and pricing tweak is correct, consistent and customer-ready.
You'll report to the Business Performance Analyst, but your daily contact list will span across Finance, Marketing, Sales and Product. You'll become the go-to person for everything related to setup, pricing logic and keeping the system watertight.
You'll be trained properly. Their CRM is bespoke, and once you're up to speed, you'll be the one everyone relies on to keep it humming.
What You'll Actually Be Doing
* Managing the key product and customer database
* Becoming the SME on how the CRM works, what breaks it, and how to fix it
* Setting up new products, pricing and offers
* Owning change management and data accuracy
* Running database audits and building auto checks
* Supporting marketing campaigns with data (think email and phone lists)
* Running profitability analysis and feeding insights to leadership
* Creating dashboards and reports that tell the real story, not just noise
You'll Need To Be
* Analytical, but practical
* Detail obsessed, but not lost in the weeds
* Happy juggling tasks and working with different teams
* Proficient in SQL, Excel, BI tools, or at least confident enough to learn fast
* A natural communicator who can talk to techies and non-techies alike
And In Return
* Hybrid working once trained and trusted
* Death in service cover worth 3x your salary
* Free appliance cover for your own kit
* Discounts with major high street brands
* Regular events and a business that actually promotes from within
Still reading? Good. That means you're probably who they're looking for.
Hit apply and let's talk.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Marketing Services
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