Experience: Min 10 years experience in engineering roles, people management, and CNC machinery is a huge addition to the role.
Contract: Full-time contract.
Salary: £50,000-£60,000 dependent on skills and experience.
A rising star in the CNC machinery market in the UK is looking for a Senior Technical Manager who will provide expertise to allow the company to reach new levels. The ideal candidate would be from a service, repairs, and installations background in heavy machinery and the CNC sector. This is mostly office-based work to supervise our team of engineers and warehouse operatives. Some site visits for surveys before installations or during installations may be required. If you have a keen eye for quality, improvements, creating, and keeping up to standard good systems to streamline the company’s operations, we need you. Your vast knowledge will be appreciated to help office staff with sorting out service calls, scheduling visits, and generally trying to help our clients ASAP to keep them operational.
As we are a very lean and relatively small company, you will be directly involved with the MD where normal day-to-day conversations are still alive. No red tape, no small print, no silly restrictions – we are just down-to-earth people who are lessons to team members.
The FABERTEC GROUP UK is quickly becoming a leader in affordable CNC solutions in the router and fiber laser cutting sector. We are seeing a huge interest from clients who see the value of affordable lasers that don’t have to cost £500k anymore but are cut with the same quality as expensive ones. This new shift in the machinery market allows us to grow, and with growth, new team members will be welcome to help our clients with great service and solutions.
Responsibilities
* Supervise a group of engineers and workshop operatives.
* Ensure the team has good tools and resources to fulfill their tasks without unnecessary stopovers.
* Create and oversee systems to constantly improve product quality, working environment, work ethics, and lean use of company resources.
* Aim for better quality, safety, new solutions in machines, and improvements in existing products.
* Assist with service calls, schedule engineer visits, installations, and new parts orders for stock so clients can have them 24/7, ensuring the service department runs smoothly.
* Work collaboratively with and support other team members to ensure the technical department delivers outstanding performance and added value to our products and services.
* Coordinate internal technical training and awareness.
* Ensure technical drawings are always updated, all CE and UKCA requirements are met, and machinery documentation and passports are prepared.
Customer Support
* Address customer technical queries promptly and professionally.
* Oversee, plan, and ensure all PPM contracts and obligatory maintenance visits are up to date and clients are informed ahead of visits.
* Support office staff with all things related to machinery, CNC, and technical aspects of our products.
* Collaborate with the Marketing department to develop and publish product information and guidance documents.
* Manage and update company product information data sets and support sales.
* Check with clients how the services, installations, and PPM were implemented and if improvements are needed – plan and add to the company rule book.
Compliance
* Ensure company product specifications and information, including CE, UKCA marking, and DoPs, are accurate and up to date.
* Maintain a library of relevant technical guidance documents and product standards.
* Attend and report back on industry body and regulatory meetings.
Sustainability
* Using data already available, develop and maintain verifiable product Life Cycle Analysis and published Environmental Product Declarations using proprietary software applications.
Qualifications & Previous Experience
* Proven 10 years experience in engineering roles, people management, and CNC machinery is a huge addition to the role.
* Excellent communication skills, ensuring everyone understands the task clearly, with no procrastination.
* Proficiency in MS Excel, cloud task software, and communication apps.
* An engineering degree is highly recommended.
* The ideal candidate has worked in the service department, installations, fault finding, and machinery production – to understand engineers better and help office staff with solutions.
What We Can Offer
* Great salary from £50-60k dependent on skills and experience.
* Clear progression with 3 and 12 months salary increase – no questions asked. If you are good at solving problems and saving the company a fortune – we will share the profits by raising your salary as a thank-you.
* Discretionary bonuses.
* Normal working conditions – no 17 managers above you. You will report directly to the MD who listens to suggestions and encourages new solutions and thinking.
* Company car from the pool if site visits are required.
* Company phone – unlimited calls/broadband, laptop, necessary equipment.
* Pension contributions if the candidate requests.
* All the typical free parking, bean-to-cup coffee, kitchenette, etc.
* Overtime if needed for particular projects.
Please send your CV to office@fabertec.co.uk or give us a call on 0208 00 33 299.
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