As a Tenancy Sustainment Officer, you will provide a comprehensive and proactive support package to individuals who have moved on from short‑term or emergency accommodation. You will also play a key role in preventing homelessness by supporting people to sustain their current accommodation and avoid repeat applications, working with SHIP and Housing Options colleagues.
Responsibilities
* Support individuals transitioning from supported, temporary, or emergency accommodation into settled homes.
* Work closely with the SHIP Manager to assist in improving the quality, safety, and sustainability of supported housing placements.
* Ensure tenants have the skills, knowledge, and confidence required for successful independent living.
* Identify early signs of tenancy breakdown and intervene promptly both in supported housing settings and places they move on to.
* Collaborate with a wide range of internal and external partners to ensure the right support is in place.
* Work closely with other roles including the Rough Sleeper Coordinator, Outreach Team, Temporary Accommodation & Move‑On Officers.
Qualifications
* Understand the challenges faced by vulnerable individuals, including those with complex needs.
* Have a compassionate, person‑centred approach.
* Be experienced in support planning and able to adapt your approach to meet different situations.
* Have knowledge of effective housing solutions and homelessness prevention.
* Be confident in building partnerships with a range of agencies, including supported housing providers.
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