Intake Specialist
Position Title: Intake Specialist
Department: Stars Connect, Student Enrollment Services
Reports To: Stars Connect & Student Account Manager
Base Pay Range
$21.00/hr - $24.00/hr
Position Summary
This position will provide direct student support. The focus will be on helping enrolled students and their families, particularly first-generation and low-income students, navigate institutional structures and systems to address their financial aid, student account, registration, and record needs.
Duties and Responsibilities
* Serve students, particularly first-generation, low-income, and post-traditional age, with the necessary support to understand their bill and financial aid, register for classes, and complete the required steps to remain enrolled.
* Assist with administrative tasks such as outreach to students with incomplete aid files, those who have not made necessary payment arrangements, or have requested assistance with adjusting their course schedule.
* Collaborate with counterparts in Student Success and Engagement and other campus partners on retention tactics.
* Conduct individual appointments with all incoming freshman and transfer students and parents after registration to review their bill, help them sign up for the payment plan, and explain how to complete their loan paperwork before the start of the term.
* Conduct semester meetings/outreach with theDream.US students to address questions and ensure they have completed all necessary financial aid requirements.
* Manage live chat function to answer inquiries about student accounts, financial aid, and registration and records.
* Process transcripts, information requests, and registration and withdrawal functions.
* Provide service to Spanish-speaking students and families by utilizing translation resources, including, but not limited to, the ability to speak in Spanish, translation applications, support from other colleagues or students, etc.
Required Qualifications
* Bachelor’s degree required.
* At least one year of higher education experience.
* Excellent customer service skills.
* Proficient in a variety of technologies, including the Microsoft suite of tools.
* Ability to work independently and within a team.
* Ability to build relationships internally and externally.
* Strong verbal and written communication skills.
Preferred Qualifications
* Previous experience working with Jenzabar or PowerFAIDS.
* Experience working and communicating with underrepresented groups.
* Bilingual in Spanish.
Physical Demands
* Ability to spend long durations of the workday sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
Salary and FLSA Status
* Salary: $21.00 - $24.00 hourly.
* FLSA Status: Non-Exempt, 37.5 hours.
Benefits
* Comprehensive health, dental, and vision insurance.
* Retirement plan with employer matching contributions.
* Professional development opportunities.
* Tuition remission for employees and their dependents.
* Flexible spending accounts (FSA).
* Generous paid time off (PTO).
Employment at Dominican University is contingent upon the successful completion of a background investigation.
Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at opc@dom.edu for assistance.
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