Length of employment: Job Summary: Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Digital Workspaces provides technical infrastructure, used directly by DWP colleagues and citizens, and by other Digital services. It does this through seven main Product areas, one of which is Workplace Computing. The Workplace Computing - End User Devices (EUD) team own a complex set of desktop products. We are responsible for providing, building, deploying, tracking, managing and disposing of laptops, peripherals and printers for approximately 125k Civil Servants, Other Government Departments, contractors and suppliers. The volume and complexity of that operation is significant, relying heavily on a mix of in-house expertise and an extensive supply chain. This is an excellent opportunity to be part of the Workplace Computing Hardware Asset Management Team responsible for circa 125k devices throughout their lifecycle. You will work as part of a close team facilitating the management of end user devices in the asset management (HAM) repository to ensure they can be tracked throughout the HAM lifecycle from procurement to disposal. The right candidate will have excellent problem solving skills, a keen eye for detail, experience of working with complex data sets and will be proficient in Excel and ideally ServiceNow experience. Job Description: As an Hardware Asset Manager, you will follow defined procedures to identify, track, control and report on defined hardware assets and associated data. The job role includes uploading device assets into ServiceNow asset repository (specialist access and training), cleansing and correcting asset data. You will provide subject matter expert (SME) support to all staff managing devices, developing asset management processes and resolving update or process issues sometimes with suppliers or other key stakeholders. In addition, you will audit Hardware Asset management data to check for accuracy and address / recommend any corrective actions as may be necessary. This role produces performance reports and dashboards to the team, senior management and wider stakeholders. You will have the autonomy to work directly with stakeholders as necessary and manage their expectations and m ake decisions every day about the actions needed to resolve any issues. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information New entrants to the Civil Service will join on band minimum. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow: Ability to interpret complex asset information and present in a simplified format to peers and management. Experience of a uditing Hardware asset management data to check for accuracy and address / recommend corrective actions. Update Hardware asset data as part of the implementation of a change, for example the procurement of new devices. Experience of supporting continuous improvement of Hardware Asset Management procedures. If you would like to learn more about the role, please contact Caicy.Sandford1@dwp.gov.uk. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form. 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed. 3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria outlined in the Person Specification. 4. Technical statement (up to 250 words). Please align your experience and provide examples to answer the following technical statement aligned to the technical skill Data Analysis & Synthesis. Describe your experience with the tools, techniques, and processes involved in creating and maintaining hardware asset registers, including your use of platforms such as ServiceNow? Please provide specific examples to demonstrate your knowledge and approach. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. Stage 2: Interview If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed above. Interviews will take place from end of June 2025. Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. For further information on National Security Vetting please visit the Demystifying Vetting website. Further Information: Find out more about Working for DWP. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. A reserve list may be held for a period of 6months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page. Feedback