Location
Chelmsford/Colchester region
Vehicle & Fuel
Company Vehicle And Fuel Costs Are Provided.
Contract Length
6 month rolling contract
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands‑and‑feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands‑on experience providing desk side support (L1) for Windows environments.
- Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem‑solving skills and ability to work independently.
- Excellent communication and customer‑facing skills.
Desirable
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
About Us
A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
