About 1 Warwick
1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London's bustling Soho. Set over seven floors, 1 Warwick is a member's house featuring beautifully designed private workspaces, member lounges, studio & gym and event spaces.
About Maslow's
Maslow's is a collection of thoughtfully designed members' houses, inspired by Maslow's hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow's houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. With two existing locations in London's vibrant Fitzrovia and Soho, Maslow's fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
In 2026 we open our third members' house and workspace in The Kensington Building.
As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
The Role
We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
Be the ambassador of knowledge on all member services and activities across Mortimer House.
Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
Complete the new member onboarding process for all tiers of membership as communicated by membership team.
Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
Ensure all checklists are completed and signed off, daily, weekly, and monthly.
Ensuring the reception desk is clutter free and an engaging space to welcome people.
Manage the atmosphere, music, scent, and heating for reception and workspaces.
Ensure all member systems always work seamlessly, and liaising with our IT providers.
Ensure members have access to information of services, promotions, and events across both Maslow's houses.
Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
Distribute member post correctly and in a timely manner.
Be the point of contact for all external contractors, logging arrival and departure times.
Ensure the Function sheets are distributed by the events team to the specific departments.
To carry out any other duties that may be required by the Reception Manager and General Manager.
Contribute to an enjoyable working environment.
Requirements:
Previous experience in a similar role
Excellent communication and interpersonal skills
Strong attention to detail and multitasking abilities
Ability to work effectively in a team and under pressure.
Positive attitude and willingness to go the extra mile to exceed customer expectations.
Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer:
£450 Gross Refer-a-friend scheme (unlimited referrals!)
Reward and discounts platform
SmartTech and CycleToWork schemes
Access to delicious on shift meals
*Please note that we do not have a Skilled Worker Sponsor License
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