Job Title: Customer Service Advisor
Salary: £24,636 per year
Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.
Location: Green Lane, Walsall, West Midlands
We have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams If you're looking to join an award-winning company that gives you opportunities to develop a career, then apply now
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don't have any, don't worry We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you The role will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.
What You'll Get in Return
* Passionate about career development – we want you to succeed and build a career 15% of our people have been promoted in the last 12 months
* Hybrid working from home option once you've passed 6 month probation and are hitting your targets
* Annual pay review
* Free Parking on site
* Employee recognition scheme with rewards
* Social hub
* Fun working environment with an emphasis on teamwork
* Gym on site
* Life Assurance
* Cycle to work scheme
* Focus on learning and development
* Social events
Who we are:
We're part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you'll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.
Learn more about Echo Managed Services here: Echo MS | Exceptional Customer Experiences with Echo (echo-)
The Role:
The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You'll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that's inbound, outbound or face to face.
Shift Pattern:
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm
We are looking for people who:
* Have a great work ethic
* Enjoy working as part of a team
* Are customer service driven
* Have great communication skills
You'll need to be able to attend an assessment centre here in Walsall on 2nd October 2025, sessions will run between 17:00 - 20:00. If you're unable to attend this date or the start date of 20th October 2025, then we won't be able to consider your application this time.
The assessment centre will involve an interview and a quick online test of your customer service skills so it's nothing to be nervous about We'll do our best to make you feel comfortable and you'll learn plenty more about us in the process.
If you're successful with your application, we'll be in touch really soon to confirm your place and tell you what to expect on the day