Job Description
THE COMPANY:
A global leader in online food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making. Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation.
THE ROLE:
As a Senior Customer Analyst, you’ll join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data.
In this role, you’ll:
* Deliver insights and recommendations to improve customer retention and loyalty.
* Support the Loyalty Proposition rollout, identifying opportunities to bridge competitive gaps.
* Conduct customer growth and churn analysis, uncovering key drivers of customer loss.
* Translate data into clear, commercial stories that influence marketing and customer strategies.
* Automate and productionise analytical workflows to enhance efficiency and scalability.
* Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams.
YOUR S...