Be Yourself - Be an Inspiration to Your Team - Be Leonardo
As a Meetings and Events (M&E) Operations Manager and Head of Department, you'll be responsible for ensuring the smooth operation of the M&E department and leading your team to deliver exceptional guest experiences. This busy role requires a passion for customer care and high standards to surprise and delight our guests.
Some of the perks you could enjoy include:
* Head of Department bonus scheme based on financial and personal performance
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers for high street shops
* Meals on duty
* Talent referral scheme with bonuses for successful recommendations
* Regular celebrations such as Thank You Week and annual Employee Awards
* Access to Pension Scheme, Life Assurance, and Wellbeing Support
* Ongoing training and clear progression paths
To be our ideal M&E Operations Manager, you will:
* Be yourself!
* Be a vibrant host, recognizing customer needs to promote retention
* Be hands-on and visible, capable of leading and multitasking
* Ensure hotel facilities and equipment are well-maintained
* Have excellent communication skills to build relationships with organizers and hotel departments
* Ensure staffing levels are adequate for upcoming events
Why join us? We support our colleagues as much as our guests. As part of the Leonardo community, we offer management development programs like the "People Programme," "Passion 4 People Leonardo Culture" workshops, and leadership courses such as the "Fast Forward Programme" and "Accelerate Programme," which prepare you for roles like DGM or Operations Manager. We also provide ILM certification and IoH membership, along with practical training and clear career progression.
Our story is built on decades of hotelier expertise, operating over 270 hotels across the UK and Europe. With over 55 hotels in the UK & Ireland and plans for expansion, there's never been a more exciting time to join us!
Disability Confident: We are a Disability Confident employer. We encourage applicants with disabilities to apply, and we will offer interviews to those who meet the minimum criteria, subject to operational considerations.
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