We'd love to hear from you if you have: Good organisational skills and attention to detail Good interpersonal and communication skills The ability to multi-task and work in collaboration with other departments The ability to work well in a team Good IT skills (Microsoft Office)Willingness to work alongside volunteers and able to support volunteers to perform at their bestCommunity, Participation & Volunteering AssistantVisitors flock to this quirky 13th century abbey to enjoy the museum dedicated to photographic pioneer William Henry Fox Talbot. You'll be reporting to the Senior Visitor Experience Officer and will support the daily operations and supervision of volunteers in the Abbey. As our Community, Participation and Volunteering Assistant, you'll play a key role in supporting the Visitor Operations and Visitor Experience teams. Your responsibilities will include helping with daily operations in the Abbey, by supporting our volunteers, and ensuring a warm welcome to our visitors. This role will be based at Lacock Abbey. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 15 February 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171378IRC171378ChippenhamPermanent p/t (975 hrs py)Ends: Feb 15th 4428.6 mi from undefinedThis role forms part of the Lacock and North Wiltshire Visitor Operations team at Lacock Abbey. This role will support the daily supervision of volunteers, and ensure high standards of presentation and visitor experience across the site, particularly within the Abbey. On site, this role is often referred to as Front of House Lead.This role is all about connecting with people; helping everyone feel welcome and involved at Lacock Abbey. Working with volunteers and visitors, you’ll be making a vital contribution to the Trust’s cause of caring for places so that people and nature can thrive, now and into the future.Hours: 975 per annum. This role will predominately be worked during the open season of the Abbey, which is between March and OctoberDuration: PermanentSalary: £12.75 per hourInterview dates: provisional date of 24th FebruaryFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Lacock Abbey & House, High Street, Chippenham, SN15 2LGCompliance.Eligibility to Work in the UK12.75 per hour