Job Title: Refrigeration Administration Support Location: Leeds Contract Type: Permanent Working Hours: 37.5 Hours Per Week Salary: £24,360. Total Salary Overtime We are looking for a Refrigeration Administrator to support our team, working with one of our major UK supermarket clients. You’ll assist the refrigeration management team in coordinating engineer workloads and ensuring timely service delivery. You’ll also work with the helpdesk to ensure jobs are allocated to the right engineers, meeting key SLAs. Additionally, you'll maintain accurate and up-to-date documentation and systems to ensure the smooth running of the department. Key Responsibilities: Support the refrigeration management team in overseeing the day-to-day scheduling and workload of refrigeration engineers. Ensure engineers are appropriately allocated to jobs based on skills, location, and availability. Monitor and maintain effective service delivery in line with business requirements. Act as a point of contact between engineers and the helpdesk to facilitate clear communication and job updates. Maintain accurate and up-to-date records in the document management system. Ensure that all service reports, job sheets, and compliance documents are correctly logged. Support the refrigeration team with general administrative tasks as required. Qualifications / Experience: Essential Experience assigning and managing workloads. Basic understanding of refrigeration systems to support effective job allocation and communication. The ideal candidate: Ability to interpret basic engineering reports or service notes. Background in client-facing roles or handling service queries. Comfortable using Excel or other tools for reporting and data tracking What We Offer: At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include: 33 Days Holiday (Inc. Bank Holidays) Private Pension HealthShield Cashback Plan - Reclaim part of your dental/optical costs. OneCity – Employee Discount Platform Employee Value Awards up to the value of £250 Access to Costco Personal Membership Subscription Mental and Physical Health Services (Wisdom, Thrive, SkinVision) Electric Car Scheme (Criteria Applies) First Bus Commuter Club – Discounted Bus Travel