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Senior Team Administrator
The closing date is 20 October 2025
An exciting opportunity has arisen for an enthusiastic and committed Senior Team Administrator to join our Norfolk Forensic Community Learning Disability team (NFC-LD).
This is a fantastic opportunity for career development within the Adult Forensic Learning Disability community service working alongside an established and experienced team of clinicians and practitioners to contribute to high quality service provision.
Main duties of the job
The Senior Team Administrator will work as a key part of the NFC-LD team and be responsible for providing comprehensive administrative and organisational support to the team to ensure the smooth running of day to day operations.
The main duties in this role will be to support with coordinating meetings, booking appointments, minute taking and tracking outcome points from these meetings, maintaining records including entering correspondence onto the Electronic patient record, letter writing and liaising with internal and external stakeholders, including patients, relatives and other professionals.
The Senior Team Administrator will also support with managerial tasks such as scheduling PDP's and supervisions, supporting with recruitment tasks and new staff inductions.
The Senior Team Administrator will also work closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. The role will also require management of other administrative staff members so experience of supervising staff will be ideal.
This is a varied role so the ability to acquire new skills quickly will be advantageous. The role also incorporates accessing different clinical and IT systems so being confident in IT will be beneficial.
The role can be busy so it will be important to have the ability to prioritise tasks, manage own workload and be focused and organised to ensure effectiveness and efficiency.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings.
Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional.
Job responsibilities
Providing nonclinical advice and information to Service Users, relatives and carers.
Typing up team letters on behalf of Managers and Clinicians.
Transcribing and distributing minutes from team and management meetings.
Chasing updates and outcomes where necessary.
Maintaining records, including spreadsheets and analysing data when asked.
Providing and receiving routine information to inform work colleagues, communicating complicated administrative information to staff from other departments and external contacts.
Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information.
Providing information about appointments, clinics and admissions, by telephone and letter, maintaining the Service User records and appointment systems.
Providing support and mentorship to lower banded staff.
Scheduling PDPs and Supervision sessions.
Handling recruitment, onboarding and inductions.
Providing advice, instruction, and training to the team, to motivate and assist in achieving objectives and continuous improvement.
Organising events, conferences and other larger meetings.
Providing cover for other administrators in a similar role and to those of lower banded roles when required.
Updating skills as necessary and attending mandatory training.
Using patient administration systems and managing general administrative tasks such as data inputting, maintaining files and ordering supplies.
Person Specification
Qualifications
* NVQ3/RSA3 or equivalent experience
* European Computer Driving Licence or equivalent
Experience
* Extensive experience of working in an office environment.
* Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
* Range of work procedures and practices; base level of theoretical knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hertfordshire Partnership University NHS Foundation Trust is an Equal Opportunities Employer.
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