DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35 Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Understanding of systems such as active directory, cloud environments. ITiL v4 qualified or highly experienced in the practices 5 years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Experience in Cloud Platforms Exposure to automation or scripting If you have the above experience and are looking for a new contract role please send your CV for immediate consideration s our client are looking to hire ASAP DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35