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We’re seeking an experienced Aircraft Dispatcher to join our team at Gatwick Airport. In this critical role, you’ll be responsible for orchestrating all aspects of aircraft turnaround operations, including load planning, weight and balance calculations, and coordinating various ground services from catering to refuelling. You’ll work closely with flight crews, passenger services staff, and third‑party vendors to ensure precise timing and seamless operations. The ideal candidate will excel at multi‑tasking, maintain detailed documentation, and provide clear communication across all departments.
Responsibilities
* Load planning, weight and balance of aircraft.
* Work with operations team to ensure all aircraft are met and departed.
* Co‑ordinate all services that attend an aircraft to prepare for its next flight (caterers, re‑fuellers, cleaners, baggage loading, de‑icing).
* Document all key stage timings during the departure process.
* Liaise with Airline Flight Deck and Crews, Passenger Services staff and other Airport Personnel.
* Monitor under‑wing activity and offload processes, completing reports in an auditable process; ensure safety procedures are complied with.
* Prior to loading, ensure all service providers adhere to safe working practices.
* Docking and undocking of Passenger Boarding Bridge.
* Provide good communication to all departments and service providers during arrival and departure.
* Co‑ordinate and ensure 3rd‑party engagements are compliant as per their PTS (precision time schedule).
* Document any deviations or changes and communicate them at all times ensuring the correct information is used.
* Upon completion of the flight, send all loading information to relevant airlines and ensure CPM/LDM production and all MVT messages sent.
* Fill ramp report card with full details and delay report if necessary.
* Assist with duties to ensure on‑time departures and service levels.
* Attend weekly meetings with customer airlines.
* Update Idaho & Findnet with arrival and departure information.
* Undertake flight audits.
* Liaise with flight deck over the ground air radio.
* Update TOBT to comply with airport SLA.
* Undertake any other duties as required by management, commensurate with the grade of the post.
* Promote at all times the Vision, Mission, Values of dnata.
Qualifications
The successful candidate will be a natural leader with proven ability to motivate and coach teams in a high‑pressure airport environment. You must demonstrate excellent strategic thinking and decision‑making capabilities, particularly when working under tight deadlines. Strong IT proficiency is essential, as is the ability to work independently while maintaining effective communication with multiple stakeholders. Your interpersonal skills should enable you to influence and engage with various departments and external partners, contributing to a cohesive and efficient operation. Above all, you should be a resilient individual who thrives in a fast‑paced environment and can inspire others to perform at their best.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing – Airlines and Aviation
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