Overview
A vacancy has arisen for Full time Facilities Management Supervisor to work within the Cleaning Service at Huddersfield Royal Infirmary. We are looking for a motivated person with a positive can do attitude.
Shift pattern: Monday, Tuesday, Wednesday, Saturday and Sunday 12.00-8.00pm. Please note Saturday and Sunday shift enhanced pay rate.
Responsibilities
* Supervise the day-to-day operation of Domestic Services and the enquiry desk, ensuring quality services are delivered in compliance with relevant service specification and key performance indicators.
* Ensure the continuous delivery of services and respond to service failures in a timely manner; act as key contact for daily operational issues and resolve issues professionally.
* Organise day-to-day planning and delivery of Domestic Services and the enquiry desk in accordance with service specifications, work instructions, service level agreements and client requirements.
* Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services and the enquiry desk; cover shortages by reallocation of work duties; escalate issues to Line Manager / Duty Manager out of hours where necessary.
* Assist in developing and delivering appropriate work schedules, frequencies and programs to meet customer and service expectations.
* Train all staff in their area of work as agreed with the Assistant Facilities Manager; organise outsourced training requirements.
* Cover absence/breaks on the enquiry desk.
* Liaise with ward or department staff to identify issues of service performance and agree recovery actions; report persistent failures to the Assistant Facilities Manager.
* Work closely with the service performance team to ensure service failures are rectified as soon as possible within agreed response times.
* Respond to and report on Datix incidents; conduct initial investigation as appropriate and inform Facilities Manager.
* Ensure all work allocated is undertaken and completed in accordance with relevant policies and procedures, within agreed timescales; prioritise competing work areas effectively.
* Liaise with multidisciplinary staff to maintain good working relationships and effective communication at all times.
* Organise stock control and consumables as directed; manage and maintain stock control and safe use of equipment.
* Assist in recruitment, appointment, induction, training and retention of staff; receive and distribute work instructions to the appropriate service delivery staff; prepare and issue ID badges.
* Routinely patrol the site and issue warning/parking tickets as necessary; manage audit fails and rectifications by issuing and returning items within given timeframes; partake in joint audits.
* Undertake and record probationary reviews, RTW conversations and informal meetings; oversee the deep clean programme/teams; carry out and record induction and induction training.
* Organise and oversee the deep clean programme and induction training as required.
* Respond to and report on any other duties as directed by the line manager within the scope of the role.
Qualifications and requirements
* Calderdale and Huddersfield Solutions (CHS) are committed to equal opportunities and welcome applications from all sections of the community; reasonable adjustments will be made for disabled applicants where required.
* Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. CHS will request electronic Factual Employment References before issuing an unconditional offer of employment.
* Candidates who require a Skilled Worker visa can assess eligibility for sponsorship via GOV.UK criteria.
* If applying via NHS Jobs, applications may be processed through apps.trac.jobs; tracking messages through NHS Jobs may not be available.
* DBS notes: You may be required to undertake a DBS; the Trust will administer the DBS check on your behalf and recover the cost from your salary on commencement; Enhanced/Standard checks require participation in the DBS Update Service and annual fee.
* CHS is part of the West Yorkshire Association of Acute Trusts (WYAAT) and offers a range of services and benefits.
Benefits and about CHS
* Competitive salary and NEST pension contribution (employer/employee match up to 6%).
* Extensive range of discounts, blue light discount card, staff lottery scheme, on-site restaurant, cafe and Costa coffee, on-site nursery and generous maternity/paternity/adoption schemes.
* Workforce benefit team for childcare provisions/out-of-school clubs; salary sacrifice car and cycle schemes; tax-free childcare vouchers; career break and flexible working opportunities.
* On-site occupational health service and 24/7 Care First Employee Assistance scheme (counselling, financial/legal help, chaplaincy and prayer rooms).
* CHS is committed to reducing carbon emissions and improving recycling as part of its Green Plan.
Notes
CHS recognises its staff as its greatest asset and values openness, trust and diversity.
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