Overview
The Hardware Support Engineer in our office in Newbury, United Kingdom is part of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base.
Responsibilities
* The Hardware Support Engineer supports the emulation of products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services.
* A major objective is to constantly fulfill our customers\' requirements by maintaining the system uptime as of critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage of all resources available. The Hardware Support Engineer will work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.
* The overall responsibility of the Hardware Support Engineer is to ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, updating systems to ensure accurate and timely data, and communicating with other teams within Siemens EDA. Provide Operations support in work with the collection of reports and data to help maintain a global monitoring system.
* As part of the install function, the HSE will be called upon to perform a site survey at the customer site to ensure electrical and environmental conditions are met prior to hardware arriving. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.
* For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time.
Qualifications
* Bachelor\'s degree in electronic or software engineering, or equivalent experience.
* Must have prior experience in the troubleshooting and repair of complex electronics hardware
* Experience with Linux OS as well as Microsoft Windows
* Experience with high-speed serial data technology and systems
* Skilled in technical communication, analytical problem-solving skills, working in team environments
* Must have the ability to follow technical directions, both in writing and verbally
* Experience in the handling of electronics parts (proper grounding procedures, etc.)
* Experience working directly with customers
* Knowledge of server and network technology is highly desired
* Possession of a valid driver\'s license and have the flexibility to travel on very short notice regularly
* Ability to work in remote customer locations while communicating with multi-disciplinary teams
* Physical strength - the ability to move 50 to 70 pounds. This is a hands-on hardware support role requiring standing for long periods in a lab/datacenter environment and the ability to reach and work in sometimes awkward positions when attaching cables and boards.
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