Job Title: Field IT Technician
Location: Remote, with travel to Cobham (Head Office) and sites across Surrey (mainly), Kent & North London
Job Type: Part-time (22.5 hours/week) - Flexibility provided on days
Salary: £16,200 – £18,000 (£27,000 – £30,000 FTE)
About The Role
We are proud to be working exclusively with a leading and growing residential care provider to recruit a Field IT Technician. This is a remote-based role supporting a portfolio of later living communities. You’ll deliver first-line IT support, provide hands-on troubleshooting during scheduled site visits, and manage a range of IT services, including hardware, software, and cloud systems. Travel is required to Cobham (head office) and locations including Mill Hill, Sidcup, Leatherhead, Woking, Ewell, Godalming, with further sites opening soon in Hampton Court and Banstead. Occasional out-of-hours support may be required.
Key Responsibilities
Respond to and manage IT support tickets via phone and email
Deliver first-line remote support and escalate complex issues when necessary
Conduct site visits for break-fix diagnostics, hardware installation, and maintenance
Administer Office 365, SharePoint, MFA, email accounts, and backups
Maintain IT equipment, including laptops, PCs, printers, and phones
Perform routine system checks and troubleshooting
About You
1–2 years’ experience in an IT support role
Proficient with Windows 10/11, Office 365, SharePoint, and MFA
Understanding of basic networking (IP addressing, DHCP, DNS)
Skilled in fault-finding and hands-on hardware repair
Full driving licence and willingness to travel
Able to manage multiple priorities and respond flexibly to business needs
Values-driven, with a commitment to resident-centred services
Why Apply
Join a purpose-led, inclusive organisation making a meaningful impact in later living
Remote-based role offering flexibility and variety
Opportunities for career development and progression
Competitive salary and benefits, including healthcare cashback and an electric vehicle scheme
If you're a motivated IT support professional looking for a varied, people-focused role with a growing care business, we’d love to hear from you