Role Title: On Site Neighbourhood Caretaker Reporting To: Neighbourhood Team Leader Grade: EVH Grade TAS2 Job Purpose: To provide a high quality, effective estate and caretaking service. Key Responsibilities: Estate Management and caretaking: Respond to acts of vandalism including graffiti as soon as possible after they occur and report all incidences to the neighbourhood hub. Effectively maintain external communal areas including de-littering and disposing of any rubbish appropriately. Ensure that rubbish and waste disposal is in accordance with local procedures in relation to bin stores and external areas Monitor bin stores and ensure that any rubbish or bulk etc is cleared and disposed of appropriately Carry out close and estate inspections to an agreed timetable documenting the inspection via the My Home system and raising any issues such as repairs with the Customer Contact Team and follow up any service delivery issues with the relevant contractor. Maintain the safety of the common closes by addressing any spillages etc in the closes Report any repairs identified in the communal areas throughout the estate Grit estates, access paths, roads etc. when snow and ice expected Report any bulk or fly tipping to the wider estates team operating from the neighbourhood hub Report any breaches of tenancy to the Housing Officer, e.g., noise nuisance, illegal sub-letting, dumping rubbish, concerns around pets etc. Deliver newsletters and other Association communications to all residents as required. Carry out the weekly play park inspections documenting the findings in line with the process Resident Liaison: Liaise with the appropriate operational teams to ensure that residents’ concerns are dealt with. Act as the front face of the organisation. Be friendly, polite and courteous to residents at all time. Liaise with other relevant agencies in the interests of residents. Attend RTOs and respond to feedback received from residents on ways to improve the service when required. Compliance: At all times act within Health and Safety best practice and maintain personal safety, and advise your line manager, and the organisational health and safety administrator, of any health and safety issues or failures. Take responsibility in emergency situations by following existing procedures and ensuring effective liaison with the police and other agencies. Update daily work records so that accurate records of completed tasks is achieved to support the review of the pilot project. Other Duties: Deputise for the wider neighbourhood team as required Undertake any other duties as reasonably requested by the Line Manager. Corporate Responsibility Act as a role model within the Neighbourhood team, living our operating principles (values) on a day to day basis Ensure compliance with all regulatory, statutory and legal requirements and other directives Comply with MHA’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make Maximise the use of ICT to improve efficiency, increase productive and develop new and existing services Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations