About The Role Job level: 8
Location: Chesterfield, UK
We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure.
You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan
Responsibilities Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
Provide Hardware support to end users, including the configuration of new equipment.
Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
Work within information security, governance and certification standards across the IT estate.
Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
Working with the business to deliver internal IT projects, providing service introduction or service improvements
Act in the capacity of lead on existing projects to improve security within the IT function and wider business
Provide guidance and training to junior members of the team to ensure that services can be fully supported
Investigate issues when escalated and act as liaison with SaaS suppliers when required
Dimensions
Resource complexity and nature of work teams - Senior role within a team
Problem solving responsibility and complexity - High need for triage responsibilities.
Change management requirements - Medium. Deploying solutions
Internal / External interactions - Mostly internal interactions
Strategic timeframe working towards - 1-3 year business plan
About You
Professional knowledge and experience Essential
Previous experience in 2nd/3rd line IT support roles.
Experience administering Microsoft Entra ID and/or Google Workspace.
Creating and managing Microsoft Azure Subscriptions.
Mobile device management tools, ideally InTune or Jamf
Working on and supporting multiple SaaS applications.
Providing Hardware support to end users.
Asset register management.
Previous experience of troubleshooting multiple issues across different systems and investigating in depth problems.
Nice to have
Previous experience working in a Cyber Essentials+ /ISO Certified environment.
Experience working with remote users.
Apple Device Support.
Knowledge of IT Security practices including implementations of SSO and MDM policy design and implementation.
Knowledge or experience of ITIL best practices
Behaviours and PACT values Enthusiastic and Motivated
Customer Focused
Attention to details
Working well in a small team
Excellent communication skills
Technical skills Microsoft Entra ID or Google Workspace
Microsoft Azure Subscription Management
MDM Tools - Intune or Jamf
Experience Supporting and Securing SaaS applications
Windows or Mac Hardware support
Slack or Microsoft Teams
About Us
People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
Benefits Include: 30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments
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