Job summary
Supervised by the Chief Technician, the post holder will provide comprehensive administration support for the Clinical Engineering team based at Red House.
This role will work alongside the System Management and Quality Assurance Lead, liaising with the Chief Technician to support with the smooth running of the service. At all times this role will ensure that quality is maintained, and that processes and procedures are followed to enable a clear audit trail.
Main duties of the job
Working with the Chief Technician to ensure equipment maintenance & repairs are scheduled in accordance with Trust policy.
To manage the delivery of smaller scope projects that is part of Clinical Engineering and supporting the Medical Devices Operational Manager on larger implementations.
Preparing documents & assisting with the development of project proposals & the approval & prioritisation processes for smaller projects and post project review.
Act as first point of call; provide a customer-focused service, managing customer expectations by keeping customers informed of progress.
Responsible for ensuring that Clinical Engineering intranet page is kept up to date
Responsible for ordering & processing Medical Devices on behalf of the Trust and the Integrated Care Board (ICB)
Responsible for ensuring that relevant information relating to the purchase of Medical Devices is shared with the Trust Finance team so invoices are raised
Responsible for scheduling the Planned Preventative Maintenance (PPM) programme for all devices maintained by NCHC
Point of contact for the requesting, ordering and supply of consumables to clients living in the community
Responsible for working with internal and external couriers to ensure equipment and consumables are delivered in a timely fashion
Support the Chief Technician with the setup, implementation and evaluation of medical device trials
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Details Date posted
18 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
839-7278473-MP
Job locations
Red House
160 Hellesdon Park Road
Norwich
NR6 5DR
Job description Job responsibilities
Please see the attached Job Description and Person Specification documents for the full details of the role.
Job description Job responsibilities
Please see the attached Job Description and Person Specification documents for the full details of the role.
Person Specification Qualifications Essential
* GCSE or equivalent English and Maths (at Level 4 or above or equivalent)
* NVQ 3 Business Administration or equivalent experience
Experience Essential
* Experience in an administrative function or similar with relevant experience to this role and strong organisation skills.
* Experience of working in a large complex organisation such as NHS hospital environment or equivalent.
* Understanding of principles, methods, techniques and tools for effective project management.
Skills Essential
* Able to develop effective relationships with key stakeholders including clinicians, senior nurses and senior managers.
* Excellent presentation and communication skills both verbal and written.
* Communicates effectively in writing, including formal report writing.
* Excellent organisational/time management skills.
Knowledge Essential
* Knowledge of a clinical operations environment and how to manage conflicting priorities to ensure projects/audits are delivered.
Communication Essential
* Be able to demonstrate a variety of effective communication styles
* Able to communicate effectively in written and verbal English Language
Personal and People Development Essential
* Proof of own personal development
* Enthusiastic and motivated
* Committed to providing the best possible service to patients
* Team Player
* Able to work on own initiative
* Tact and diplomacy
Personal Attributes / Behaviours Essential
* A commitment to deliver high quality and best value services.
* Able to work on your own and as part of a team.
* Enthusiastic.
* Can-do attitude
* Flexible working arrangements to meet service needs.
* Ability to work under pressure.
* Interest in own professional development.
* Able to refer decisions appropriately, taking into account the needs of the situation, constraints and the availability of information.
Other Essential
* Awareness of clinical priority and delivering services for patients
* May be required to work out of hours to support projects during times of key activity.
Person Specification Qualifications Essential
* GCSE or equivalent English and Maths (at Level 4 or above or equivalent)
* NVQ 3 Business Administration or equivalent experience
Experience Essential
* Experience in an administrative function or similar with relevant experience to this role and strong organisation skills.
* Experience of working in a large complex organisation such as NHS hospital environment or equivalent.
* Understanding of principles, methods, techniques and tools for effective project management.
Skills Essential
* Able to develop effective relationships with key stakeholders including clinicians, senior nurses and senior managers.
* Excellent presentation and communication skills both verbal and written.
* Communicates effectively in writing, including formal report writing.
* Excellent organisational/time management skills.
Knowledge Essential
* Knowledge of a clinical operations environment and how to manage conflicting priorities to ensure projects/audits are delivered.
Communication Essential
* Be able to demonstrate a variety of effective communication styles
* Able to communicate effectively in written and verbal English Language
Personal and People Development Essential
* Proof of own personal development
* Enthusiastic and motivated
* Committed to providing the best possible service to patients
* Team Player
* Able to work on own initiative
* Tact and diplomacy
Personal Attributes / Behaviours Essential
* A commitment to deliver high quality and best value services.
* Able to work on your own and as part of a team.
* Enthusiastic.
* Can-do attitude
* Flexible working arrangements to meet service needs.
* Ability to work under pressure.
* Interest in own professional development.
* Able to refer decisions appropriately, taking into account the needs of the situation, constraints and the availability of information.
Other Essential
* Awareness of clinical priority and delivering services for patients
* May be required to work out of hours to support projects during times of key activity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Norfolk Community Health and Care NHS Trust
Address
Red House
160 Hellesdon Park Road
Norwich
NR6 5DR
Employer's website
https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)
Employer details Employer name
Norfolk Community Health and Care NHS Trust
Address
Red House
160 Hellesdon Park Road
Norwich
NR6 5DR
Employer's website
https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)
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