Director, Global Total Rewards – UK Work from Home, or London / Peterborough office (hybrid)
As the Director, Global Total Rewards here at Convera, you will be a hands‑on leader, responsible for the day‑to‑day design, delivery and governance of Convera’s global compensation, benefits and rewards programs. Reporting to the VP, Total Rewards, Technology and Payroll, this role combines deep technical expertise with strong execution to ensure Total Rewards programs are competitive, compliant and consistently applied across all regions. The role is highly operational and delivery focused: you will personally lead compensation cycles, build and maintain models, manage vendors, resolve complex reward issues and ensure data accuracy across systems. While providing strategic input, the primary accountability is effective execution, governance and continuous improvement of Total Rewards programs at scale.
Key Responsibilities
Compensation Delivery & Execution
Personally lead and execute annual compensation cycles, including merit, bonus and incentive programs, ensuring accuracy, timeliness and governance.
Build, maintain and refine compensation models, salary structures and costing scenarios using detailed data and analytics.
Lead global benchmarking activities (e.g. Radford, Mercer), translating market data into updated salary ranges and guidance.
Partner closely with Finance to validate budgets, forecasts and compensation spend, resolving variances as they arise.
Act as the escalation point for complex compensation cases and exceptions.
Pay Equity & Compliance
Conduct hands‑on pay equity, pay transparency and internal parity analyses across regions.
Identify and address gaps, risks or inconsistencies, working with Legal, Finance and People Services to implement corrective actions.
Ensure compliance with all applicable compensation and benefits regulations (e.g. EU Pay Transparency, ERISA, statutory requirements).
Maintain audit‑ready documentation and evidence for all reward programs.
Benefits Administration & Vendor Management
Lead operational management and renewal of global benefits programs across all regions (NAM, EMEA, APAC).
Own day‑to‑day broker and vendor relationships, including negotiations, performance reviews and issue resolution.
Review benefit utilisation, costs and employee feedback to recommend practical improvements.
Support rollout of benefits changes and ensure accurate configuration in HR systems.
Sales Compensation & Incentive Programs
Own end‑to‑end design, administration and governance of global sales compensation and incentive plans, ensuring alignment with Convera’s commercial strategy and revenue goals.
Partner closely with Sales leadership, Finance and Revenue Operations to implement incentive structures that drive performance while managing cost and risk.
Build and maintain sales compensation models, quota scenarios and payout calculations; validate plan mechanics prior to rollout.
Lead annual and in‑cycle sales compensation planning, including plan design updates, target setting and payout approvals.
Partner with rev ops and ensure accurate and timely calculation, validation and payment of commissions and incentives, working with Payroll and Finance to resolve discrepancies.
Maintain strong governance and documentation for all sales compensation plans, including approval processes, plan rules and exception handling.
Monitor plan effectiveness and participant behaviour, using data to recommend adjustments that improve outcomes and minimise unintended consequences.
Ensure sales compensation plans comply with applicable regulatory, tax and employment requirements across regions.
Systems, Data & Process Management
Work directly with People Services and HR Technology to ensure HR systems (including Dayforce) accurately reflect all Total Rewards data.
Own data quality, configuration and process flows related to compensation and benefits.
Identify opportunities to simplify, automate or standardise Total Rewards processes and lead implementation.
Produce regular reports and analyses to support leadership decision‑making and operational oversight.
Own implementation and updates on the sales comp tool – CaptivateIQ.
Manager & Employee Enablement
Provide clear, practical guidance to managers and employees on compensation and benefits programs.
Develop and maintain manager tools, FAQs and guidance to support consistent decision‑making.
Support People Services and HRBPs by resolving complex reward‑related questions and cases.
Collaboration & Operating Rhythm
Partner with HRBPs ensuring effective communication and change management around all changes in the Total Rewards space.
Work in close partnership with People Services to ensure smooth execution across the employee lifecycle (onboarding, changes, off‑boarding).
Collaborate with HR Technology on system enhancements and data integrity. Partner with Finance, Legal and Compliance on governance, risk management and reporting.
Provide regular updates to the VP, Total Rewards, Technology and Payroll on delivery, risks and improvements.
Ensure all tickets raised through ServiceNow for Compensation and Benefits are addressed within the SLA. Enable self‑service by creating appropriate knowledge‑base articles.
Leadership & Team Management
Lead and develop a small, hands‑on Total Rewards team, remaining actively involved in delivery alongside the team.
Set clear priorities, standards and ways of working focused on accuracy, accountability and consistency.
Coach team members on technical skills, judgement and execution excellence.
You Should Apply If You Have
10+ years in HR, with deep hands‑on experience in global compensation and benefits delivery.
Technical expertise.
Advanced Excel/data modelling capability; comfortable building and maintaining complex models.
Strong working knowledge of HRIS and compensation systems.
Experience managing compensation and benefits across multiple international regions.
Working style: Comfortable operating at pace in a hands‑on, detail‑oriented environment.
Strong judgement and problem‑solving capability.
Education & certification: Bachelor’s degree (or similar) in HR, Finance or related field. CCP, CEBS or similar certifications strongly preferred.
About Convera
Convera is the largest non‑bank B2B cross‑border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology‑led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth‑minded, results‑oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including
Market competitive salary
Opportunity to earn an annual bonus
Great career growth and development opportunities in a global organization
A flexible approach to work (hybrid working)
Generous insurance (health, disability, life)
Paid holidays, time‑off and leave policies for life events (maternity, paternity, adoption)
Paid time off for volunteering/charity opportunities (5 days per year)
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business‑to‑Business payments.
Apply now!
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