Job summary
We have anexciting opportunity for PCN CareCo-ordinators to join our Primary Care team. Arrow Health Primary Care Network (PCN) arelooking for enthusiastic and highly organised individuals to work within the teamproviding co-ordination, administrative and support to Plains View Surgery,Westdale Lane Surgery & The Ivy Medical Group. The role will be based withina GP Surgery.
This rolewill help to deliver enhanced care and support to the local population.
Arrow Health PCN Practice Locations:
1. Daybrook Medical Centre -Salop Street, Daybrook,Nottingham, NG5 6HP
2. Plains View Surgery -57 Plains Road, Mapperley, NG4 1HQ
3. Unity Surgery -318 Westdale Lane, Mapperley, NG3 6EU
4. Westdale Lane Surgery -20-22 Westdale Lane, Carlton, NG4 3JA
5. The Ivy Medical Practice (2sites) -Apple Tree Medical Practice, 4 Wheatsheaf Court, Burton Joyce, Nottingham, NG14 5EA and Lambley Lane Surgery, 6 Lambley Lane, Burton Joyce, NG14 5BG
Main duties of the job
MAINDUTIES OF THE JOB
6. Makingand managing appointments and making sure that patients have understandablewritten or verbal information to help them make choices about their care which willaddress any health in equality.
7. Runreports from clinical systems such as SystmOne
8. Workwith teams within the GP practice and those who support GP practices
KEYREQUIREMENTS
9. Goodstandard of education GCSE or equivalent in English and Mathematics
10. Have ICT skills and knowledge ofgeneral software applications relevant to the post, including Word, Excel andmanagement information systems.
11. Proven administrative experience ina complex and demanding environment.
About us
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us:
Benefits of working for PICS
We offer a comprehensive package which includes:
12. NHS Pension 2015 Scheme (subject to eligibility)
13. Alternative government-based scheme (subject to eligibility)
14. Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
15. Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
16. Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
17. Working in a multi-disciplinary team with support from a wide variety of professionals
18. A flexible approach to a work-life balance
19. Cycle to work scheme (subject to eligibility)
20. Access to Blue Light Card scheme
21. All staff events and conferences
22. Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
23. Free parking across many sites
24. Personalised induction into the company and job role
Job description
Job responsibilities
Arrow Health PCN is a group of GP practices (5) that are committed to work together to add additional services and roles to support the workload in GP practices. We cover 41,000 patients within our locality. Our network works closely with all practices and other key members of the network including pharmacies, Citizens Advice, Voluntary Sector and local district and borough councils. Our aim is to continually improve services to patients utilising all available resources.
Our PCN work in partnership with PICS to provide a host organisation for employment contracts, HR and corporate support. The day-to-day work is situated in the GP practices and the everyday line management is undertaken by staff within the Primary Care Network.
JOB PURPOSE
25. A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
26. You will be a liaison source of information for the GPs and Practice Managers of the PCN, ICB, NHS England and Primary Care Networks.
KEY RESPONSIBILITIES
27. Run reports from clinical systems such as SystmOne (training will be provided if needed).
28. Book patient appointments.
29. Code clinician and administration contacts.
30. Work with teams within the GP practice and those who support GP practices.
31. Generate reports to help analyse data to understand capacity and demand.
32. Support patients to book appointments, as part of the various projects, programmes and clinical initiatives
33. Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
34. Support or manage clinics as required including management and monitoring of services and staff rotas.
35. Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
36. Support the coordination and delivery of muti-disciplinary meetings.
37. Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
38. Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
39. Administrative support as required
40. Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
41. Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.
42. The post holder should demonstrate good organisation and time management skills.
43. Always maintain confidentiality.
LEARNING & DEVELOPMENT
44. Undertake and identified training as required for the role of the Care Coordinator.
45. Take an active role in 1-21s and appraisals.
SAFEGUARDING RESPONSIBILITIES
46. The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
47. Attending mandatory training on Safeguarding children and adults.
48. Making sure they are familiar with their and the organisations requirements under relevant legislation.
49. Adhering to all relevant national and local policies, procedures, practice guidance ( LSCB Child Protection Procedures and Practice Guidance) and professional codes.
50. Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.
51. Adhere to information governance polices and processes.
52. Reporting any concerns to the appropriate authority.
BEHAVIOURS
53. Communicate appropriately and clearly and know when to listen
54. Polite and professional always
55. Self- starting, inquisitive and determined
56. Organised, Structured and Purposeful
57. Diplomatic, Tactful, Emotionally Aware
58. Determined, Focused and Resilient
59. Self -Aware as an individual or part of a team
60. Happy to Contribute, Respectful, Adaptable
61. Eager to learn and seek the highest outcomes
62. Patient and outcome focused
63. Respectfully challenging and decisive
64. Know when to ask for help
65. Work Safely
66. Visible leadership and consistent management
ADMINISTRATION & GENERAL
67. As an employee of PICS, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.
68. To work to the agreed standards, policies and procedures, values and beliefs of the organisation
69. The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.
For more information, please see the supporting documents.
Person Specification
Knowledge and skills
Essential
70. Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
71. Please provide details of your CPD, using examples where necessary.
Personal Qualities
Essential
72. Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
Essential
73. Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.