Regional Manager
West London
£60 - £65,000
Full-Time, Permanent
We are looking for an experienced Manager with ophthalmic experience to join a leading specialist refractive surgery clinic with over 30 years of experience. We're seeking an experienced and dynamic Manager to oversee the daily operations of our prestigious West London locations, ensuring the highest standards of patient care and clinic performance.
About the Role
As Manager, you will be responsible for overseeing all aspects of multiple clinic operations, managing staff, handling budgets, ensuring CQC compliance, and developing strategic plans to enhance services and profitability.
Operational Management:
* Oversee day-to-day clinic operations, ensuring smooth and efficient service delivery
* Develop and implement policies and procedures to optimise clinic operations
* Monitor and manage clinic schedules, ensuring appropriate staffing levels
* Coordinate with medical, administrative, and support staff to ensure seamless patient care
Staff Management:
* Recruit, train, supervise, and evaluate clinic staff
* Foster a positive and productive work environment
* Address employee conflicts and provide solutions to improve team dynamics
* Conduct regular staff meetings to keep the team informed and engaged
Financial Management:
* Monitor financial performance and implement strategies to achieve financial goals
* Oversee billing, collections, and other financial transactions
Compliance and Quality Assurance:
* Ensure the clinic complies with CQC standards
* Implement and monitor quality assurance programmes
* Handle patient complaints and concerns promptly and professionally
* Maintain accurate and confidential patient records
Strategic Planning and Development:
* Identify opportunities for improvement in clinic services
* Develop and implement strategic plans to enhance patient care and clinic performance
* Build and maintain relationships with external partners, including suppliers and healthcare providers
Customer Service:
* Ensure a high standard of patient care and satisfaction
* Address patient inquiries and resolve issues efficiently
* Monitor patient feedback and implement improvements
What We're Looking For
Essential Requirements:
* Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (preferred)
* Minimum 3-5 years of experience in a healthcare management role (Medical Practice Management: 3 years required)
* Ophthalmic Experience is essential
* Strong understanding of CQC healthcare regulations and compliance standards
* Excellent leadership, organisational, and communication skills
What We Offer
* Competitive salary: £60,000 - £65,000 per annum
* Performance bonus
* Private medical insurance
* Employee discount
* Company events
* Referral programme
* Sick pay
Working Conditions
* 8-hour shift, day shift
* Weekend/evening availability required
* Work is typically performed in a clinic setting
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.