JOB DESCRIPTION
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
The Client Director, Workday ServicesAmericasis a senior member of the services team in the America’s. You will be accountable for customer relationships,renewalsand project delivery within your customer base. You willownthe customer relationship at a senior level, overseeing all aspects of projectdeliveryand be a senior point of escalation. This is a strategic role within the Kainos Workday practice, so you will interact with other senior levels within Kainos and the customer organization. The Client Director will be measured on client satisfaction, retention, andbusiness contributionwithin the region and the regionalaccountbase.
Your key responsibilities include:
1. Ownsand develops relationships within the existing customer base in your region.
2. Positions WorkdayproductsandKainosproducts andservicesinto the America’s customer base.
3. Activelysupportsthe sales process through supporting the Regional Sales Directors and broader sales team on net new account opportunities
4. Partners with engagement teams during project delivery to manage customer expectations and satisfaction.
5. Partners with local delivery teams to ensure the delivery of high-quality services.
6. Works with a RegionalSalesDirector to help develop joint go-to-market strategies and planjointcustomer valuereviews.
7. Accountable for project financials delivering to the agreed budget and project margins.
8. Serves on and activelyparticipatesin customer steering committee meetings.
9. Developsand sustainscustomer executive relationships.
10. Serves as the overall escalation point for resolving customer issues including deployment, contractual, and relationship issues.
11. Workswith a customer to drivestrategies forsteady adoption of Workday's innovation by matching new features and products to relevant business outcomes.
12. Maintainsexpertiseon industry trends/practices and competitivelandscape
13. Identifiesup-sell, cross-sell, and AMS extension sales opportunities.
MINIMUM (ESSENTIAL) REQUIREMENTS:
14. Hasa strong presence and confidence,exhibitingprofessional maturity,strongcommunicationskills with 12-15 years of working experience.
15. Excellent customer focus, able to assess customer needs and build relationships at a strategic and senior level. You will be expected toproactivelyidentifyrisks andintervene effectively.
16. You will be expected to resolve customer escalations appropriately.
17. Excellent communicator who can communicate with customers and colleagues alike.
18. Sound ability to formally present to senior client audiences
19. Excellent high level consulting experience in an implementation environment.
20. Knowledge of project management disciplines and processes.
21. Strong commercial awareness and complete understanding of project management and business dynamics, preferably within Workday or other cloud ERP solutions.
22. Broad business and technology understanding and a good awareness of industry trends in both HR/HR technology and Financials/Financials internationally.
23. Deadline driven, able to make sensible decisions under pressure while taking a balanced view of Client demands and Kainos commercials.
24. Ability to widen andmaintaina people and advisory network.
25. An acknowledged expert capable of thought leadership.
26. Regularparticipantin sales activities andresponsiblefor the oversight of the production of estimates for bids for allaccount baseopportunities within the region.
27. Understanding ofrisk management andableto support the management of risks within our customer projects.
28. Ability to travel to customer sites ifrequired.
29. Willingness to ‘roll up one’ssleeves’andassistwherever needed.
30. The ability to balance customerdemandsand success with sales targets.
DESIRABLE:
31. Working within the Workday ecosystem or with other SaaS delivery methodologies.
32. Strong functional domainexpertiseincluding areas such as core HR and Finance, Analytics and Payroll.
33. Experience ofmanaging, mentoring, and developing teams.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.