First Home Improvements is seeking a dynamic and results-driven Call Centre Manager to lead our busy in-house call centre team. You will be responsible for overseeing daily operations, ensuring high levels of customer service, managing team performance, and driving sales through effective campaign management.
Key Responsibilities:
Manage and motivate a team of call centre agents to meet performance targets and KPIs
Monitor call quality and provide coaching to ensure excellent customer service
Coordinate outbound and inbound call campaigns
Develop and implement strategies to improve productivity and customer engagement
Prepare regular performance reports for senior management
Ensure compliance with company policies and industry regulations
Requirements:
Proven experience in a call centre management or supervisory role
Strong leadership, communication, and organisational skills
Sales-focused mindset with a passion for customer satisfaction
Experience in home improvement or related industry (preferred)
Why Join Us?
Be part of a growing company that values innovation, quality, and customer service. We offer ongoing training, career progression, and a supportive team environment.
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