Overview
Job title: Head of Services
Employer: CBRE
Location: London, England, United Kingdom
Reporting to: Workplace Experience Director
Service line: GWS Segment
Seniority level: Executive
Employment type: Full-time
Job function: Management and Manufacturing
Responsibilities
* Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles.
* Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions.
* Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies.
* Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients.
* Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.
* On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation.
* Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.
* Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent supporting other divisions' activities, ensuring timely charging for services rendered.
Experience & Qualifications
* Proven track record within integrated facilities management model
* Provide support and guidance on sub services such as Pest and Landscaping and washroom services.
* Minimum of 8 years of experience in the cleaning industry with 5 in a senior role
* In-depth knowledge of cleaning best practices and regulations
* Strong leadership and communication skills
* BICs LTP Train the Trainer (Desired)
* Strong Presentation Skills for client tender and conference presentations
* Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI
* Member of BICS (Desired)
* Business process mapping, improvement and testing
* Business, data and system analysis and management.
Working Requirements
* Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.
* Willingness to travel to various sites as required across UK
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