IT Manager London based with requirement to travel Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher. It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have — reaching more people, increasing our social impact and creating more progression opportunities for our team. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant. By delivering the highest-quality service, championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time. We’re now hiring an IT Manager to oversee the day-to-day running of our IT Support Team and ensure the smooth, secure, and reliable operation of all Group systems. Reporting directly to the Group IT Director, this role is central to supporting our digital infrastructure, leading new IT projects, and driving cyber security compliance across the business. Key aspects of the role Manage the daily operations of the IT Support Team across the Group. Ensure the smooth running of key systems including: Office 365 Salesforce Simpro Unleashed Xero Power BI Unifi Network Custom internal systems Excel tools Provide leadership in business systems management and ERP functionality. Oversee cyber security for the Group, including Cyber Essentials / Cyber Essentials Plus and ISO 27001 compliance. Support the IT Team with first-line requests, out-of-hours fixes, and cover during staff absence. Manage procurement of new IT equipment and oversee IT setup for new or refurbished offices. Ensure IT systems are secure, backed up, and available at all times. Lead on new IT projects, including: ISO 27001 implementation Salesforce development and integrations (in collaboration with partners) Power BI reporting and new dashboards with department heads and external partners New phone system replacement SharePoint site development Onboard new starters with IT and telephony setup to ensure a seamless experience. Collaborate with regional and international offices, this will include travel. Oversee management of key in-building systems and general facilities-related IT support. Key requirements Minimum of 5 years of broad IT generalist experience. In-depth knowledge of Microsoft 365 admin centre and Intune device management. Strong background in Unifi network administration. At least 2 years of Salesforce experience. Proven IT project management experience. Experience with Simpro is advantageous. What we look for in our people Firstly, we embrace the value of Athletes Grit. This means having an unwavering determination and never giving up, even in the face of challenges. We encourage our team members to go the extra mile, constantly pushing themselves beyond their limits to achieve success. Next, we believe in the value of Captains Duty. Acting like a leader and taking responsibility is crucial to our company culture. We expect all team members to demonstrate a sense of duty, keeping their promises and fulfilling their commitments. Lastly, we foster a Fun Loving Heart. We aim to create a positive and enjoyable work environment by encouraging genuine care and good company among our employees. This translates to spreading positive energy, supporting one another, and finding joy in the work we do. By understanding and embodying these values, you will not only contribute to our company's success but also thrive personally and professionally. Why work for Harmony Fire A collaborative and supportive environment in which you can grow A Personal Development Plan tailored to your career Mentoring, training and knowledge-sharing across the team Spacious modern workspaces with great facilities Benefits Unlimited holiday Performance bonus (up to 50% of annual salary) Enhanced maternity and paternity policies Private Medical Lunch, snacks, fresh fruit & Takeaway Fridays Cycle to work scheme Reward and Recognition trips (including European city breaks) Team social budget and two major company events each year Auto-enrolment pension scheme Harmony Fire is an equal opportunity employer. We value diversity and are committed to building a team that reflects a variety of backgrounds, perspectives and skills.