Overview
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers. Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Tamworth.
Basic Salary of £26,000 and £8,000 bonus on top.
Service Advisor Experience Is Essential For This Role
Role and responsibilities
* To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
* To ensure all customer expectations and requirements are exceeded throughout.
* To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
* The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The ideal candidate will
* Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
* Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
* Have good telephone and face to face customer communication.
* Have experience working in a Service Advisor role within an automotive environment.
* Hold a valid UK driving licence.
* Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.
What we offer
Joining our team means you\'ll be part of a dynamic and rewarding environment. You can expect:
* 31 days paid annual leave, increasing to 33 with longevity of service.
* Industry-leading product and manufacturer training to support your growth and success.
* For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
The Company
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers. As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. By joining Johnsons cars you\'ll become part of a team that thrives on delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
* Life Assurance
* Company Pension Scheme
* Birthday Leave
* Enhanced Holiday entitlement
* Staff Discounts
* Johnsons Benefits Platform
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail Motor Vehicles
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