** INTERVIEWS WILL BE HELD WEDNESDAY 12TH NOVEMBER 2025 **
We are seeking compassionate, motivated, and customer-focused Care Navigators to join our team at James Alexander Family Practice.
We have full and part time opportunities available across both our sites.
As a Care Navigator, you will play a vital role in supporting patients with complex health needs by helping them access the right care and support at the right time. This is an exciting opportunity to be part of a forward-thinking GP practice committed to improving patient care and promoting health and well-being.
Main duties of the job
Call Handling: Answering patient calls, providinginformation, and directing them to the appropriate services or healthcareprofessionals.
ask Management: Managing and prioritisingpatient-related tasks and ensuring timely follow-up.
Admin Support: Assisting with administrative dutiessuch as maintaining patient records and managing appointments.
Signposting: Guiding patients to appropriatehealthcare services based on their needs.
Reception Duties: Supporting the reception team withpatient check-ins, scheduling, and general office tasks to ensure smoothpractice operations.
About us
James Alexander Family Practice is a large Primary CareOrganisation delivering high-quality General Practice services across two sitesBransholme Health Centre and Princes Medical Centre.
Patient-centred care is at the core of everything we do, andone of our key objectives is to consistently provide safe, high-quality carethat meets the needs of our patients.
We care for a combined list of more than 21,500 patientsacross our two sites. Our multidisciplinary clinical team includes GPs,Clinical Practitioners, First Contact Physiotherapists, GP Assistants, PracticeNurses, Health Care Assistants, and a dedicated Mental Health Practitioner. Weare also supported by an experienced in-house Pharmacy Team.
We work in close partnership with Marmot Primary CareNetwork, both contributing to and benefiting from the shared expertise,resources and support within the network.
At James Alexander Family Practice, we recognise theimportance of work/life balance and strive to create a supportive, inclusiveand enjoyable working environment. We organise regular social activities topromote staff wellbeing and team cohesion.
Throughout the year, we also hold Staff Health and WellbeingWeeks, during which colleagues can enjoy activities such as massages, reiki,and jewellery making during the working day.
We are proud to support our local community and regularlytake part in events that raise funds and awareness for local charities andorganisations
Job responsibilities
The following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Process incoming and outgoing mail
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Photocopy documentation as required
* Input data into the patients healthcare records as necessary
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* Manage all queries (including administrative queries) as necessary in an efficient manner
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general tasks as requested.
Person Specification
Experience
* The ability to work individually or as part of a team To be able to apply yourself in an appropriate manner in a potentially challenging environment.
* Experience of working in primary care desirable but not essential as full training will be provided.
Qualifications
* GCSE grade A to C in English and Maths.
* Previous experience in a similar role would be advantageous but not essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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