Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognize that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency, and individual achievement.
At the core of our actions lies our responsibility for the environment. As a leader in carbon neutrality and circular economy initiatives within the building materials industry, we are dedicated to sustainable building materials and solutions for the future. We also enable new opportunities for our customers through digitalization.
Role Responsibilities
1. Operate as the primary point of contact for assigned customers.
2. This role is primarily field-based (minimum 80%) with occasional site visits as needed.
3. Maintain regular contact with customers and prospects via call cycles, including digital media and video calls, with objectives outlined in the Customer Management Plan (CMP).
4. Assist in preparing quotes and tenders.
5. Contribute to annual sales budgets and forecasts for the territory.
6. Ensure customer queries are resolved within the defined timeframe, aiming for less than 3% of revenue in queries at any time.
7. Increase share of wallet through upselling and cross-selling at profitable levels.
8. Develop and maintain long-term relationships with customer accounts, supporting the Market Strategy Plan (MSP).
9. Ensure timely delivery of products and services by aligning sales, operations, and logistics.
10. Identify market and customer needs, providing insights to Heidelberg Materials.
11. Track and forecast customer account performance metrics.
12. Manage projects within customer relationships to meet customer and company goals.
13. Identify growth opportunities with existing and new customers aligned with regional strategies.
14. Coordinate with colleagues to ensure consistent service across accounts.
15. Collaborate with sales teams to reach prospective customers.
16. Service multiple customers concurrently, including prospects and existing clients.
17. Maintain accurate records of customer interactions in systems like CRM and SAP.
18. Utilize market data, including ABI, to identify profitable sales opportunities.
19. Review Net Promoter Scores (NPS) to identify performance strengths and weaknesses, collaborating to improve customer experience.
What’s on Offer
* Salary: £47,000 - £52,000
* Location: Scotland/Northern England
* Hours: 40 per week
* Company Car, Bonus Scheme
* Cement Business Line
* Employer of Choice: Armed Forces Covenant (Silver), Disability Confident (Committed), 5% Club (Gold), Mates in Mind, Clear Assured (Foundation), MPQC, STEM Ambassador
* Compensation: Bonus incentives, up to 15% pension, Life Assurance
* Work-Life Balance: 27 days holiday (excluding bank holidays), flexible and agile working, holiday purchase, sabbatical
* Family Friendly Policies: Maternity, Paternity, Parental Leave, Neonatal, Adoption
* Social Values: Paid volunteering day, community engagement (LGBTQ+, Women in Science & Engineering, Armed Forces)
* Wellbeing: Employee Assistance Programme, Mental Health First Aiders, Cycle to Work, employee benefits portal, gym discounts, free eye tests, private medical discounts
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