Planning & Fulfilment Administrator
Bridlington, East Yorkshire
Full Time, Monday to Friday
Up to £30,000
A well-established manufacturing business is looking to appoint a Planning & Fulfilment Administrator to support its planning, scheduling and customer fulfilment activity.
This role sits within the operations function and plays an important part in ensuring customer orders move efficiently through the business, from order processing through to dispatch.
The successful candidate will work closely with planning, operations, sales and customers, helping to maintain strong service levels while ensuring orders are processed accurately and on time.
This position would suit someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent service and attention to detail.
The Role
You will provide day-to-day administrative support to the planning and fulfilment team, helping to coordinate customer orders, maintain accurate records and support the smooth flow of products through production and dispatch.
Key responsibilities include:
1. Processing customer orders and ensuring delivery dates align with production schedules
2. Coordinating dispatch activity and issuing shipping documentation
3. Preparing and distributing dispatch and fulfilment reports
4. Maintaining customer order trackers and supporting regular customer updates
5. Monitoring orders and communicating any delays or shortages
6. Supporting export shipments by preparing commercial invoices and documentation
7. Managing customer queries and ensuring a high standard of service
8. Processing credit notes and supporting order amendments where required
9. Maintaining accurate system records and documentation
10. Working closely with internal teams to ensure orders progress smoothly through the business
You may also support wider projects focused on improving processes and streamlining administrative tasks across the fulfilment function.
About You
This role requires someone who is organised, proactive and comfortable managing a varied workload within a busy operational environment.
You will ideally bring:
11. Previous experience within an administration, customer service or supply chain role
12. Strong attention to detail and organisational skills
13. Excellent communication skills and a confident telephone manner
14. The ability to prioritise workload and manage multiple tasks
15. Good IT skills and confidence using business systems
16. A proactive, positive approach with a strong sense of ownership
Experience within manufacturing, planning, logistics or supply chain environments would be advantageous.
The Opportunity
This is a great opportunity to join a collaborative operations team within a well-established manufacturing organisation. The role offers variety, responsibility and the chance to contribute to the efficiency of a busy production and fulfilment function.