Who are Fair Ways and what do we stand for? At Fair Ways we believe in making a difference through passionate care, support and education. Together we aim to build an institution that makes a difference to society and leaves a legacy greater than ourselves and our contributions. Our values sit at the heart of everything we do; we measure our wealth by the difference we make, rather than the profit we make. Fair Ways is a leading children’s services charity based in the Solent, delivering Fostering, Education, Residential and Family services and cares for over 400 children, families, young people and vulnerable adults each year. About Our Exciting Opportunity Fair Ways are looking for an experienced Quality Improvement Manager to support us in our department’s mission of turning strategic vision into operational reality. Providing high quality services via highly effective operations is a fundamental strategic drive and our quality improvement team provides subject matter expert guidance and support to help realise this vision. About You As Quality Improvement Manager, you will be an experienced improvement professional with a strong track record of leading change in complex, people-focused environments such as health, social care, education, or the third sector. Confident using improvement methodologies like Lean and skilled in coaching and developing others, you will bring excellent communication and influencing skills. Able to engage at all levels, from frontline teams to senior leaders – and a passion for driving quality, efficiency, and impact. In this role you will be involved in exciting and rewarding things like: Champion a culture of continuous improvement, driving collaboration and high performance across Fair Ways. Coordinate and facilitate strategic improvement initiatives to embed sustainable change and enhance service quality. Lead targeted improvement projects, ensuring alignment with organisational goals and impact on the lives of those we support. Oversee and continuously enhance quality, governance, and risk management frameworks, including audit, assurance, and regulatory compliance processes. Provide coaching, training, and facilitation to build improvement capability at all levels, empowering staff to drive meaningful change and contribute to a culture of continuous learning and excellence. Act as a critical link between frontline services and senior leadership, ensuring that insights, performance data, and service user voices shape improvement priorities and inform strategic decisions. This role will be 37.5 hours per week Monday – Friday. All candidates must have a full driving license and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). This disclosure cost will be met by Fair Ways. You and your specialisms Skills Our internal community is core to achieving our mission of making a difference through passionate care, support, and education. To support this, you will have the following skills and experience: Continuous improvement (CI) Leadership – Proven track record of leading improvement initiatives in complex, service-based environments, including effectively managing and leading a team. Improvement Methodologies – Practical application of Lean, Six Sigma, PDSA, or similar approaches; Green Belt certification (or equivalent) required. Governance & Compliance – Strong understanding of audit, risk, and regulatory frameworks, with experience in designing and maintaining effective governance systems. Coaching & Capability Building – Experience in delivering training, coaching, and facilitation to develop CI skills across teams. Project & Portfolio Management – Skilled in managing multiple improvement projects from planning to delivery; formal project management training or certification (e.g. PRINCE2, Agile, APM) is desirable. Data & Insight – Confident in using qualitative and quantitative data to guide decisions, measure impact, and support reporting. Let us look after you! At Fair Ways, we care about your well-being, here is what we currently offer to our dedicated team: Exciting Opportunities:Participate in free staff lotteries with amazing prizes, such as £1000 holiday vouchers, weekends away, luxury hampers, £1000 fostering referral scheme and vouchers. Experience a workplace that celebrates your contributions. Work-Life Balance:Enjoy a Holiday Accrual Scheme, an extra day of annual leave as a ‘wellbeing day’ and the option to purchase additional holidays (up to 5 days). We value your time and offer flexibility to accommodate your existing commitments. Health and Support:Benefit from Simply Health, our health cash plan, and access to our Employee Assistance Scheme, providing emergency financial assistance and 24/7 counselling services. Access your salary when you need it with Early Pay – The ability to withdraw an amount of your salary early each month to assist with any unforeseen circumstances. Growth and Development: Unlock your potential with our Education Grant, offering funding for accreditation up to master's level. Engage in leadership courses to enhance your skills and progress in your career. Wellbeing Matters:Experience team-building days, summer festivals, and well-being initiatives, promoting a positive work environment. Take advantage of discounted gym memberships and a cycle-to-work scheme to maintain a healthy lifestyle. Recognition and Rewards:Be appreciated for your dedication through annual Staff Awards and Long Service Awards. Build a secure future with our pension scheme and gain eligibility for a Blue Light Card. Supportive Community:Be part of our diverse workforce that embraces all communities. We value your unique perspective and encourage you to contribute to our inclusive and vibrant culture. Benefits may differ dependant on contract type. Become a part of our community – We can’t wait to meet you! If you're passionate about making a difference and are ready to embark on an incredible journey, apply today and be a part of something amazing at Fair Ways. Join our team and help shape brighter futures!