Net Consulting is seeking a skilled and motivatedLevel 2 Infrastructure Engineerto support and maintain a wide range of enterprise technologies across hybrid environments. This role is ideal for professionals with hands-on experience incontainer orchestration,network infrastructure, andenterprise monitoring and security tools.
Primarily based in Cardiff, with occasional travel to other customer locations as required.You will be responsible for supporting critical infrastructure components includingKubernetes,OpenShift,Dell servers,Cisco and Juniper networking,SAN and VDI environments, andsecurity appliancessuch asNexor data diodesandEndace packet probes.
This is a dynamic opportunity to work in a fast-paced, secure environment, contributing to the stability, performance, and security of enterprise systems. You must be eligible forUK Security Check (SC)clearance, with the potential to progress toDeveloped Vetting (DV)clearance.
Responsibilities
ProvideLevel 2 supportfor infrastructure platforms including: Kubernetes,K3s,OpenShift,Podman,Rancher
Dell servers,Cisco firewalls,Juniper and Cisco switches
Brocade fabric switches,SAN storage,VMware
SolarWinds,Endace packet probes,Gigamon,Nexor data diodes
VDI environments
ESXi and KVM Hypervisors
Windows Server OS
RedHat Enterprise Linux OS
Monitor and maintain system performance, availability, and security
Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary
Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support root cause analysis
Document escalation paths and maintain clear communication channels between support tiers
Support patching, upgrades, and configuration changes across infrastructure
Collaborate with engineering and security teams to implement best practices
Maintain accurate documentation of systems, configurations, and procedures
Participate in on-call rotations and respond to critical incidents
Contribute to infrastructure automation and continuous improvement initiatives
Skills & Experience
Essential
Proven experience in a Level 2 infrastructure or systems support role
Hands-on experience with some of the following: Container platforms : Kubernetes, OpenShift, K3s, Podman, Rancher
Networking : Cisco firewalls/switches, Juniper switches, Brocade fabrics
Storage & Virtualisation : SAN, VMware ESXi, VDI
Monitoring & Security : SolarWinds, Endace, Gigamon, Nexor
Operating Systems : Windows Server, Linux
Strong troubleshooting and diagnostic skills
Familiarity with Linux and Windows server environments
Ability to work independently and collaboratively in a secure environment
Effective communication skills for liaising with Level 3 support and other stakeholders
Eligible for UK SC/DV clearance
Full UK Driving Licence
Desirable
Experience with infrastructure automation (e.g., Ansible, Terraform)
Scripting skills (e.g., Bash, PowerShell, Python)
KVM Hypervisor experience
Exposure to ITIL-based service management
Familiarity with secure environments and MOD standards
Person Specification
Integrity & Professionalism : Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCLs commitment to transparency and trust
Customer Focus : Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations
Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments
Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience
Accountability : Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes
Curious and proactive?in learning new technologies and staying current with cyber threats and security trends
Clear communicator, able to explain technical issues to both technical and non-technical audiences
Detail-oriented, with strong analytical and problem-solving skills
Committed to sustainability, showing awareness of environmental and social responsibility in the workplace
Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment
Company Benefits
Competitive Salary
Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing
25 Days Annual Leave (in addition to Bank Holidays)
Performance Bonuses (Personal & Company)
Excellent Career Progression Opportunities
On-call/call-out allowance, where applicable
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