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Operations Manager
Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.
Responsibilities
* Oversee store operations to maximize profitable sales and growth.
* Create a positive work environment, fostering team development within Dobbies.
* Inspire your team to deliver an exceptional in-store experience, ensuring a memorable customer journey.
* Collaborate with central support teams, maintaining excellent communication to enhance our business.
* Ensure compliance with health & safety regulations, prioritizing employee and customer welfare.
* Lead audit controls, uphold company best practices, and coach the team on governance.
* Manage stock processes from goods in to visual merchandising.
* Act as deputy to the General Manager in their absence.
* Perform duty manager responsibilities, including key holder duties as part of the senior management team.
Who we are looking for
* Experience in retail operations management with strong operational expertise.
* Commercial awareness, including budgeting, profitability, and sales growth.
* Proven ability to manage stock controls and adhere to health & safety standards.
* Skilled in training and coaching staff to ensure excellent customer service and safety.
* Adaptable, quick to respond to changing priorities and regulations.
* Positive attitude towards change, leading teams with motivation and care.
* Embodies our values: teamwork, positivity, passion for gardens, and customer focus.
What we offer
* Generous annual leave, with flexible holiday options.
* Uncapped store discounts: 50% off in restaurants, 25% in the Garden Centre, 10% in food halls.
* Access to Wagestream for financial wellbeing support.
* Support through Retail Trust, including confidential support, virtual GP, counselling, and rewards.
* Development opportunities via Dobbies Academy and eLearning platforms.
* A passionate, diverse, and supportive team culture.
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant passion through our products, services, and community events. Many stores feature cafes, and we actively engage in community and charity initiatives. We are committed to being a great place to work, encouraging our colleagues to thrive and celebrate success together.
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