Overview
Customer Experience Agent - Part-Time in Falkirk. We are looking for enthusiastic, dedicated and customer focused individuals to join our newly refurbished Customer Experience Contact Centre. You will be the first point of contact for customers contacting Peoples via telephone or live chat, with the goal of making it easy and convenient for them to do business with us. You will work as part of a close-knit team and help put the customer at the heart of everything we do.
Responsibilities
* Delivery of excellent customer experience across every customer touchpoint, including inbound and outbound calls.
* Upselling and promoting a range of products/services to existing customers.
* Management of MOT and Service reminders and service follow-up calls to ensure appointment targets are achieved.
* Promoting and booking ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
What You’ll Have
* Previous customer service experience and the ability to deliver 5-star customer service on every occasion.
* Ability to promote and upsell additional products/services is highly desirable.
* Experience within a contact centre environment is desirable.
* Excellent telephone manner, communication and organisational skills.
* Ability to work well within a targeted environment.
Hours
Part-time role (3 days per week) within Department opening hours: Monday to Friday 8am–6pm; Saturday 8:30am–5pm; Sunday 11am–5pm, with at least 1 of your 3 working days at the weekend.
Rewards And Benefits
* Basic Salary £12.21 per hour with the opportunity to earn a performance-related bonus dependent on CX role/skillset. Paid quarterly.
* Excellent training and development available through the CX skills development strategy.
* Additional monthly uncapped bonus earnings for upsell of products.
* Discounts on company products and services, with friends and family discounts available.
* Instant access to the Peoples Refer a Friend programme and rewards for referring new customers.
* Instant access to Peoples Rewards with extensive online retail discounts.
* 30 days annual leave (inclusive of bank holidays).
* Instant membership to our Employee Assistance Programme.
Peoples is an inclusive employer; we value your individuality and strive for respect and inclusivity in the workplace.
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