Anexciting opportunity has arisen to join the Renal Department as a Band 3Medical Secretary within the Abdominal Medicine & Surgery CSU at LeedsTeaching Hospitals NHS Trust. This full-time role supports a busy clinicalservice by providing high-quality administrative and secretarial assistanceto clinicians and patients.
Thepostholder will manage clinical correspondence, prepare clinic documentation,maintain accurate records, handle appointment queries, take meeting minutes,and support the smooth coordination of patient pathways. Strong organisation,excellent communication skills, and confidence using hospital IT systems areessential.
Theideal candidate will be proactive, detail-focused, and able to work bothindependently and as part of a supportive team. Previous medical orsecretarial experience is desirable, and full training on departmentalsystems will be provided.
Main duties of the job
Thesuccessful candidate will:
Provide comprehensive secretarial support to clinicians, including audiotyping, drafting letters and managing clinical correspondence
Coordinate clinics by preparing documentation, monitoring patient pathwaysand managing appointment queries
Maintain accurate patient and departmental records using Trust IT systems
Take minutes for meetings and ensure timely distribution of agreed actions
Liaise effectively with clinical teams, internal departments and externalorganisations
Support patients and relatives professionally, handling enquiries withsensitivity and confidentiality
Prioritise workload, manage deadlines and contribute to the smooth running ofthe Renal administrative service
Provide flexible administrative cover across the department as required
About us
LeedsTeaching Hospitals NHS Trust is one of the largest and most respected acutehospital trusts in the UK. Our organisation is recognised for clinicalexcellence, research and innovation, and a commitment to compassionate,patient-focused care. As part of the West Yorkshire Association of AcuteTrusts (WYAAT), we collaborate with other NHS partners to continuouslyimprove services. Our core values patient-centred, collaborative, fair,accountable, and empowered shape everything we do.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
TheBand 3 Medical Secretary will play a vital role in supporting the RenalDepartment by delivering comprehensive, high-quality administrative andsecretarial services to clinicians, patients, and the wider multidisciplinaryteam. The postholder will be responsible for preparing, typing and issuingclinical correspondence, managing consultants in-boxes, and ensuring alldocumentation is completed accurately and within agreed timescales. They willcoordinate clinics by preparing notes, tracking patient pathways, monitoringworkflow, and ensuring the timely processing of results, referrals andfollow-up actions.
Akey part of the role will include handling patient enquiries withprofessionalism and sensitivity, providing accurate information, and ensuringconcerns or outstanding actions are escalated appropriately. The postholderwill maintain and update patient records on Trust systems, supportappointment booking processes, and contribute to the smooth running ofadministrative functions across the service.
Theywill also be expected to take minutes for departmental meetings, prepareagendas, track agreed actions, and distribute documentation promptly. Therole requires effective liaison with clinical teams, other hospitaldepartments, external organisations and community providers to ensureseamless communication and continuity of care.
Theideal candidate will demonstrate strong organisational skills, excellentattention to detail, and the ability to manage competing priorities in a busyenvironment. They must be confident using digital systems, committed tomaintaining confidentiality, and able to work both independently andcollaboratively as part of a supportive administrative team. The postholderwill contribute to service improvement by identifying opportunities tostreamline processes and enhance patient experience, while providing flexiblecover to meet the operational needs of the department.
Person Specification
Skills & behaviours
* Reliable, trustworthy, motivated
* Flexible, professional and collaborative team player
* Able to work under pressure and meet deadlines
* Strong verbal and written communication skills
* Knowledge of Patient Administration Systems such as Patient Centre
Experience
* Competent keyboard and IT skills
* Experience in an office or administrative environment (including education-related experience)
* Understanding of clerical procedures and Trust policies
* Knowledge of patient-related databases
* Previous NHS or healthcare clerical experience
Additional Requirements
* Able to fulfil Occupational Health requirements, including:
* Retrieving and transporting documentation across Trust sites
* Working at a VDU for prolonged periods
Qualifications
* Literate and numerate
* NVQ2 in Customer Care or equivalent experience
* GCSE grade C or equivalent OR ability to pass Trust's Basic Literacy and Numeracy test
* Willingness to undertake training on relevant systems and procedures
* ECDL or equivalent IT qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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