Location: Bangor, Onsite
Salary: From £26,000 per annum + benefits
Contract: Full-time, permanent
The Role
We are recruiting a proactive and customer-focused Customer Service Representative to join a well-established organisation with a strong operational footprint across multiple locations. This role plays a key part in supporting valued clients, managing day-to-day service activity, and ensuring a consistently high standard of customer experience.
You'll be working in a fast-paced office environment, acting as a central point of contact for assigned accounts while coordinating closely with internal teams to ensure smooth service delivery.
Key Responsibilities
Serve as the main point of contact for allocated customer accounts
Handle incoming queries and issues professionally, ensuring timely resolution
Liaise with internal teams to coordinate service activity and meet agreed timelines
Maintain accurate records by updating customer and operational information across internal systems
Monitor account activity and highlight opportunities to improve service levels
Work collaboratively with colleagues to enhance processes and customer satisfaction
Strong organisational skills with the ability to manage multiple priorities
Confident communicator with excellent written and verbal skills
Comfortable working under pressure in a busy office environment
Strong IT capability and experience working across multiple systems
Minimum 1 year's experience in a customer service-focused role
Background in a high-volume operational or coordination-based environment
Excellent problem-solving and decision-making skills
High level of accuracy and attention to detail when handling data
Adaptable, eager to learn, and comfortable in a dynamic setting
Free on-site parking
Ongoing in-house training and development
Continuous professional development opportunities
Applicants must have full rights to work unrestricted in the United Kingdom
Please contact Ellen at Staffline Recruitment for more details
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